Try temporarily connecting your Ooma Telo Modem-Router-Ooma. This way you can use a computer connected to the Router to check to see if the Internet is working, like accessing a site like Google.pippy wrote:How do I determine my problem? My ooma just quits. You can't call out and no one can call in, so if I unplug everything, as I'm told then the internet is down also. My head is spinning. I can't tell if it is ooma or Time Warner, and getting hold of Time Warner is like pulling teeth. So I don't have a clue to which is causing the problem....how do I find out? I am technically challaged, so explain like you are talking to your mother. Thank you.
To reconnect Modem-Router-Ooma, remove power from all three devices. Reconnect Modem-Router-Ooma.
Using this connect, nothing is connected to the Ooma Telo Home port, except to temporarily connect a computer to access Ooma Setup.
Repower the Modem first. Nest when the Modem is done booting, repower the Router. When the is done booting, repower the Ooma Telo.
Next test surfing to the Google site and make and receive phone calls.
If this connection works for your, you can leave it connect this way. This is the way My Ooma Telo is connected, and has been for a few years.
You can call your internet service provider to see if your neighborhood is out or just you. They can take a look at your modem and tell you.
Okay pippy, welcome to the forum by the way. Let's try this again.pippy wrote:I am technically challaged, so explain like you are talking to your mother.
If you have a modem and router, let's do this first....
Turn off your Ooma (unplug the power), disconnect everything from it including the phone.
Plug an ethernet cord into Ooma's "To Internet" port. Plug the other end of the ethernet cord into one of your router's LAN ports (you should have a few LAN ports on the router, the 1 and only 1 WAN port should already be connected to your modem).
Plug your phone into your Ooma's "phone" port.
Power off (unplug power cord) your router, wait about 15 seconds, plug power back into router, wait a couple of minutes.
Power up your Ooma (plug power in) and wait til all buttons become blue.
Try calling out. If you are calling a number with same area code as your Ooma number, dial only 7 digits (don't dial area code). Let us know how that goes.