Can't log in to the lounge.

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georose
Posts: 35
Joined: Tue Mar 10, 2009 1:06 pm

Can't log in to the lounge.

Post by georose » Tue May 05, 2009 11:17 am

It's like I don't exist. Can't log in and it does not recognize my phone number and e-mail to get a new password.

Now what?

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bw1
Posts: 1781
Joined: Wed Mar 18, 2009 9:06 am
Location: MI

Re: Can't log in to the lounge.

Post by bw1 » Tue May 05, 2009 11:18 am

Scheduled maintenance.

See http://forums.ooma.com/viewtopic.php?f=10&t=26

Scheduled Maintenance: 5/5/09 @ 11AM
Duration: Approx. 1 Hour
Impact: The Lounge and Activations will be intermittently unavailable.

georose
Posts: 35
Joined: Tue Mar 10, 2009 1:06 pm

Re: Can't log in to the lounge.

Post by georose » Tue May 05, 2009 11:21 am

Dig it. But that should have been over by now. I'll wait it out.

dralter
Posts: 12
Joined: Tue Apr 28, 2009 10:54 pm

Re: Can't log in to the lounge.

Post by dralter » Tue May 05, 2009 12:16 pm

I have the same problem.

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Dennis P
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Location: Palo Alto, CA
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Re: Can't log in to the lounge.

Post by Dennis P » Tue May 05, 2009 1:15 pm

Upgrades are taking longer than expected. ETA is about half an hour. You are right we are out of the scheduled window, I'll update the post.

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Dennis P
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Re: Can't log in to the lounge.

Post by Dennis P » Tue May 05, 2009 1:35 pm

Back up.

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Can't log in to the lounge.

Post by WayneDsr » Tue May 05, 2009 1:35 pm

In all the years I worked IT never, never did we get the job completely done within our "window". There always something.......
I feel your pain. Take as long as you need to.

Wayne

ooma-fan
Posts: 77
Joined: Mon Mar 09, 2009 12:43 pm

Re: Can't log in to the lounge.

Post by ooma-fan » Tue May 05, 2009 1:42 pm

It'd be great if the upgrade would be done in a maintenance window, unless it's Emergency and time-critical changes/upgrade.

Maintenance window is a period of time designated for preventive maintenance, usually between midnight to 4:00 AM for telecom providers.
Last edited by ooma-fan on Tue May 05, 2009 1:50 pm, edited 1 time in total.
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jtykal
Posts: 103
Joined: Tue May 05, 2009 6:35 am
Location: Chicago, IL
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Re: Can't log in to the lounge.

Post by jtykal » Tue May 05, 2009 1:46 pm

OK, I can log in again, but can't add my scout ("soap exception occurred") or add a new number to my account (does nothing after selecting a number a clicking "Save").
Maybe this website maintenance introduced a couple of bugs?

jtykal
Posts: 103
Joined: Tue May 05, 2009 6:35 am
Location: Chicago, IL
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Re: Can't log in to the lounge.

Post by jtykal » Tue May 05, 2009 2:19 pm

Seems to be fully functional again now...

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