Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#9122 by georose
Tue May 05, 2009 11:17 am
It's like I don't exist. Can't log in and it does not recognize my phone number and e-mail to get a new password.

Now what?
#9128 by Dennis P
Tue May 05, 2009 1:15 pm
Upgrades are taking longer than expected. ETA is about half an hour. You are right we are out of the scheduled window, I'll update the post.
#9131 by WayneDsr
Tue May 05, 2009 1:35 pm
In all the years I worked IT never, never did we get the job completely done within our "window". There always something.......
I feel your pain. Take as long as you need to.

#9133 by ooma-fan
Tue May 05, 2009 1:42 pm
It'd be great if the upgrade would be done in a maintenance window, unless it's Emergency and time-critical changes/upgrade.

Maintenance window is a period of time designated for preventive maintenance, usually between midnight to 4:00 AM for telecom providers.
Last edited by ooma-fan on Tue May 05, 2009 1:50 pm, edited 1 time in total.
#9134 by jtykal
Tue May 05, 2009 1:46 pm
OK, I can log in again, but can't add my scout ("soap exception occurred") or add a new number to my account (does nothing after selecting a number a clicking "Save").
Maybe this website maintenance introduced a couple of bugs?

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