Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#104794 by rwhubert
Tue Jan 01, 2013 4:16 pm
Finally some useful advice, thank you! It is not inconceivable that once in a great while, a bad one gets shipped. It looks like I will be returning it for a replacement.

Robert
#105062 by rwhubert
Tue Jan 08, 2013 5:46 pm
I sent it back to the factory for repairs or replacement under warranty. No amount of advice could change the fact that it just didn't work. Thanks to all of you who posted. I will post updates during the course of warranty service, to let you know how it goes with Ooma Customer Care.

Robert
#106172 by rwhubert
Wed Feb 06, 2013 5:53 pm
Ooma Customer Care sent me a new Telo under warranty, but they failed to include the cables, so I had to make a special request for a power supply. Once that arrived, I connected it and the system worked without a hitch. My experience with support personnel was generally positive. When the new unit arrived, the activation number would not work, so I had to spend a few minutes on the phone with support. Other than that, no problem, it works fine.

Robrert in the ATL

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