Can't access voice mails on portal

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jstaso
Posts: 29
Joined: Mon Jun 29, 2009 3:37 pm

Can't access voice mails on portal

Post by jstaso » Mon Aug 20, 2012 9:45 am

I have several voicemails saved, but when I sign onto my account, there aren't any there. I suspect the problem might be that I recently had my main number switched to the Scout and the hub now has my extra number which is being used by my FAX machine. I now sign into my account on the computer with my 2nd number (FAX number). How can I access my voice mails?

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lbmofo
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Location: Greater Seattle
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Re: Can't access voice mails on portal

Post by lbmofo » Tue Aug 21, 2012 1:45 pm

Sign into your other my.ooma.com account.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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jstaso
Posts: 29
Joined: Mon Jun 29, 2009 3:37 pm

Re: Can't access voice mails on portal

Post by jstaso » Tue Aug 21, 2012 3:58 pm

I don't have another account. After the numbers were switched, I was told to sign in using the "FAX" number. If I try to sign in with the "voice" number, it says incorrect password.

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Can't access voice mails on portal

Post by thunderbird » Tue Aug 21, 2012 4:13 pm

jstaso wrote:I don't have another account. After the numbers were switched, I was told to sign in using the "FAX" number. If I try to sign in with the "voice" number, it says incorrect password.
On the My Ooma login page, try using the Voice phone number, but do a password Reset.

jstaso
Posts: 29
Joined: Mon Jun 29, 2009 3:37 pm

Re: Can't access voice mails on portal

Post by jstaso » Wed Aug 22, 2012 3:08 pm

That worked. Thanks.

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