My Ooma down?

Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
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Bobby B
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Location: Palo Alto, CA
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Re: My Ooma down?

Post by Bobby B » Thu Jul 19, 2012 10:09 am

There seems to be an Internet backbone outage in the Bay Area which is causing various Internet connectivity issues for California customers.
Bobby B

jamgold
Posts: 47
Joined: Sun Apr 24, 2011 8:12 am
Location: California

Re: My Ooma down?

Post by jamgold » Thu Jul 19, 2012 10:13 am

I just wished OOMA kept updating their Status & Updates forum ... but that thing was last updated December last year.

viewforum.php?f=10

jamgold
Posts: 47
Joined: Sun Apr 24, 2011 8:12 am
Location: California

Re: My Ooma down?

Post by jamgold » Thu Jul 19, 2012 10:15 am

Bobby B wrote:There seems to be an Internet backbone outage in the Bay Area which causing various Internet connectivity issues for California customers.
thanks for the update

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Bobby B
Ooma Moderator
Posts: 1457
Joined: Mon Feb 18, 2008 8:41 pm
Location: Palo Alto, CA
Contact:

Re: My Ooma down?

Post by Bobby B » Thu Jul 19, 2012 10:18 am

I just posted an update to the status page:

/viewtopic.php?f=10&t=26

We usually don't bump the post unless it's affecting a large number of customers (which is why you didn't see the last updated date change).
jamgold wrote:I just wished OOMA kept updating their Status & Updates forum ... but that thing was last updated December last year.

viewforum.php?f=10
Bobby B

raybon
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Joined: Mon Oct 18, 2010 10:47 pm

Re: My Ooma down?

Post by raybon » Thu Jul 19, 2012 10:33 am

I was having the same issue. Rebooted my ooma a few minutes ago and I'm back online. I'm also in California.

jamgold
Posts: 47
Joined: Sun Apr 24, 2011 8:12 am
Location: California

Re: My Ooma down?

Post by jamgold » Thu Jul 19, 2012 10:41 am

Everything seems to be back to normal for me as well. Just got startled because my phone rang ...

murphy
Posts: 7260
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: My Ooma down?

Post by murphy » Thu Jul 19, 2012 11:32 am

My Telo is working normally.
I can access https://my.ooma.com with no problems.
Therefore the servers are not down.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

jamgold
Posts: 47
Joined: Sun Apr 24, 2011 8:12 am
Location: California

Re: My Ooma down?

Post by jamgold » Thu Jul 19, 2012 12:09 pm

murphy wrote:My Telo is working normally.
I can access https://my.ooma.com with no problems.
Therefore the servers are not down.
that's because you are in Pensylvania. The outage was limited to California.

28chukar
Posts: 1
Joined: Tue Oct 09, 2012 5:36 pm

Re: My Ooma down?

Post by 28chukar » Tue Oct 09, 2012 5:49 pm

Yesterday my device started blinking red at about 3pm. Called customer service, they had me do slow reboots, fast reboots, hold down the end-key & the trash-can-key reboots.
No further help except for an instruction to power everything off including my router for 1/2 hour, oh and she said "Good Luck!" as she hung up. Started working again after about 24 hours. My internet tested out great throughout the ordeal. on speedtest.net. Huh, must be my router, not! Any hints on what I was doing wrong?

thunderbird
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Re: My Ooma down?

Post by thunderbird » Tue Oct 09, 2012 7:50 pm

28chukar wrote:Yesterday my device started blinking red at about 3pm. Called customer service, they had me do slow reboots, fast reboots, hold down the end-key & the trash-can-key reboots.
No further help except for an instruction to power everything off including my router for 1/2 hour, oh and she said "Good Luck!" as she hung up. Started working again after about 24 hours. My internet tested out great throughout the ordeal. on speedtest.net. Huh, must be my router, not! Any hints on what I was doing wrong?
You probably did nothing wrong. There has been a few others, including me, complaining of the same types of things happening. I think that Ooma may be getting their servers, etc. ready for the release of their new handsets, and this may be effecting your and my service.

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