Telo upgrade and Extended warranty options gone

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TheSteamer
Posts: 2
Joined: Tue Apr 17, 2012 2:26 pm

Telo upgrade and Extended warranty options gone

Post by TheSteamer » Tue Apr 17, 2012 2:34 pm

My extended warranty and telo upgrade options are no longer visible in my add on menu. I did get an e-mail today about the warranty, followed that link, and it said I had an invalid add on. Have the perks for refurbished hub users been revoked??

Anyhoo, any info would be appreciated.

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Telo upgrade and Extended warranty options gone

Post by thunderbird » Tue Apr 17, 2012 3:46 pm

TheSteamer wrote:My extended warranty and telo upgrade options are no longer visible in my add on menu. I did get an e-mail today about the warranty, followed that link, and it said I had an invalid add on. Have the perks for refurbished hub users been revoked??

Anyhoo, any info would be appreciated.
When you purchased the refurbished Ooma Hub, what did the paperwork say?

Usually it will usually still say one year warranty.

TheSteamer
Posts: 2
Joined: Tue Apr 17, 2012 2:26 pm

Re: Telo upgrade and Extended warranty options gone

Post by TheSteamer » Tue Apr 17, 2012 8:16 pm

1 year warranty promised, and activated on 5/17/11.

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Telo upgrade and Extended warranty options gone

Post by thunderbird » Wed Apr 18, 2012 4:13 am

TheSteamer wrote:1 year warranty promised, and activated on 5/17/11.
If this is the case, you'd better get after Ooma and get things straightened out.

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Telo upgrade and Extended warranty options gone

Post by lbmofo » Wed Apr 18, 2012 6:05 am

The Account System page should tell you when your warranty expires.

https://my.ooma.com/account/system
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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