Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#94932 by murphy
Sun Apr 15, 2012 9:01 am
Atifejaz wrote:Here is what I've just discovered and it's quite peculiar. So long as I keep my wireless router unplugged, ooma works just fine. The minute wireless router is plugged in any configuration ooma stops working. It there a problem with ooma or wireless router?

Are you connecting modem-ooma-router or modem-router-ooma?

In either event it is mandatory that the modem be power cycled every time you change what is connected to it.
#94933 by murphy
Sun Apr 15, 2012 9:04 am
Atifejaz wrote:The number was ported from. Verizon and it has been working for at least 2 years.

For some reason I thought this was a new installation.
Probably because I am helping two people at the same time and got confused.
#94934 by Atifejaz
Sun Apr 15, 2012 9:04 am
Right now it is modem->ooma->wireless router. But I've also tired modem-wireless router-ooma.
#94935 by murphy
Sun Apr 15, 2012 9:06 am
Is the modem a telephony modem (eMTA)? ie. does it have a phone jack and an internal battery?
#94936 by Atifejaz
Sun Apr 15, 2012 9:10 am
It's a regular wireless router that does not have any telephone jack connections. It's a Belkin router.
#94937 by murphy
Sun Apr 15, 2012 9:34 am
Atifejaz wrote:It's a regular wireless router that does not have any telephone jack connections. It's a Belkin router.

Not the router, the modem. If it has an internal battery, the battery has to be disconnected to reset the modem.
#94942 by WayneDsr
Sun Apr 15, 2012 11:11 am
DSL or Cable modem?

Wayne
#94943 by WayneDsr
Sun Apr 15, 2012 11:13 am
You also might want to try a different cat 5 cable to connect the Telo and router.

Wayne

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