Calling Statistics Screen Garbled

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Greg4ooma
Posts: 34
Joined: Mon Sep 26, 2011 6:53 pm

Calling Statistics Screen Garbled

Post by Greg4ooma » Mon Jan 16, 2012 9:08 am

Text on the Calling Statistics Screen in the MY OOMA dashboard are garbled.
Text is imposed on top of text.
This started happening about 3 weeks ago.
Doesn't matter what browser you use, it appears the same. I have IE9, and Firefox 9.01.
This appears to be a programming issue.
Its also where you push on the page to "update" your calling stats.

Anyone else experience this???
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Garbled Text upon Text on Calling Stats Page
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thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Calling Statistics Screen Garbled

Post by thunderbird » Mon Jan 16, 2012 9:13 am

reg4ooma:
Remove power from your Ooma device for one hour. After one hour passes, repower your Ooma device. Next go to My Ooma and see if there was any improvement. If not, contact Ooma Customer Support:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Calling Statistics Screen Garbled

Post by lbmofo » Mon Jan 16, 2012 9:52 am

Greg4ooma, I have the same issue. IE, Firefox, Safari, Chrome, all the same so it is a bug on the webpage.
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Service: Premier 12/06/10
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Greg4ooma
Posts: 34
Joined: Mon Sep 26, 2011 6:53 pm

Re: Calling Statistics Screen Garbled

Post by Greg4ooma » Mon Jan 16, 2012 10:44 am

Power cycling doesn't fix everything!
Already tried that.
This appears a web programming error.
Surely i'm not the only one experiencing it.

thunderbird wrote:reg4ooma:
Remove power from your Ooma device for one hour. After one hour passes, repower your Ooma device. Next go to My Ooma and see if there was any improvement. If not, contact Ooma Customer Support:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Calling Statistics Screen Garbled

Post by thunderbird » Mon Jan 16, 2012 12:31 pm

Greg4ooma wrote:Power cycling doesn't fix everything!
Already tried that.
This appears a web programming error.
Surely i'm not the only one experiencing it.

thunderbird wrote:reg4ooma:
Remove power from your Ooma device for one hour. After one hour passes, repower your Ooma device. Next go to My Ooma and see if there was any improvement. If not, contact Ooma Customer Support:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
I checked mine again and it is clear and correct.

I have everything else wrong with our home's Ooma, but not this problem.

mrbill16
Posts: 68
Joined: Fri Mar 25, 2011 4:49 pm

Re: Calling Statistics Screen Garbled

Post by mrbill16 » Mon Jan 16, 2012 8:58 pm

Same problem here. Didn't bother reporting it because it seemed minor compared to all the problems folks are having here.

oldanbo
Posts: 797
Joined: Wed Apr 01, 2009 8:16 am
Location: North Olympic Penninsula, WA

Re: Calling Statistics Screen Garbled

Post by oldanbo » Tue Jan 17, 2012 10:59 am

mrbill16 wrote:Same problem here. Didn't bother reporting it because it seemed minor compared to all the problems folks are having here.
same here, been like that for months.

kdmc69
Posts: 502
Joined: Wed Aug 27, 2008 1:15 pm
Location: Raleigh, NC

Re: Calling Statistics Screen Garbled

Post by kdmc69 » Tue Jan 17, 2012 12:17 pm

oldanbo wrote:
mrbill16 wrote:Same problem here. Didn't bother reporting it because it seemed minor compared to all the problems folks are having here.
same here, been like that for months.
No big deal, but same here, as well.
Ooma Customer Since: August 2008
Ooma Equipment: 2 Telos + 2 HD2 Handsets
Ooma Service: Premier
Amped AC 1750 Router
TWC ->Router -> Telo1
TWC ->Router -> Telo2

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Calling Statistics Screen Garbled

Post by thunderbird » Tue Jan 17, 2012 12:26 pm

I noticed that when I go to My Ooma Dashboard, https://my.ooma.com/dashboard , at the lower left corner of the Calling Statistics panel, if I click on the two circle arrows, that during the update, there is momentary double text, but only during the update. Before and after the update my text is clear.

Try clicking on the double circle arrows, located at the left bottom of the Calling Statistics panel and see what happens.

WJBertrand
Posts: 123
Joined: Mon Aug 15, 2011 8:53 pm
Location: Ventura, CA

Re: Calling Statistics Screen Garbled

Post by WJBertrand » Tue Jan 17, 2012 8:27 pm

Same here, power cycling does not fix this. It looks the same on 3 different computers with two different operating systems (XP and Win7)
WJBertrand
Ventura, CA

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