Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#91114 by Springbok
Sun Dec 25, 2011 10:49 am
When I attempt to add to my prepaid balance, I get this message: "Sorry, you are trying to access an inaccessible addon." Why, and how do I get around this?
#91116 by thunderbird
Sun Dec 25, 2011 11:56 am
Springbok wrote:When I attempt to add to my prepaid balance, I get this message: "Sorry, you are trying to access an inaccessible addon." Why, and how do I get around this?

Power off the Ooma device for 20 minutes. This allows time for the Ooma servers to reload/reset/correct your Ooma profile. Then repower the Ooma device and test.

If that doesn't work contact Ooma Customer Support:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
#91119 by Springbok
Sun Dec 25, 2011 1:08 pm
I got around the problem by signing off, then back on again.
Ooma Support hours have regressed to: "Monday-Friday 8am-5pm PST, Saturday-Sunday closed"
#91123 by lbmofo
Sun Dec 25, 2011 4:04 pm
Springbok wrote:I got around the problem by signing off, then back on again.
Ooma Support hours have regressed to: "Monday-Friday 8am-5pm PST, Saturday-Sunday closed"

I just called support and it worked for me; they are there on Xmas day!
Last bumped by Springbok on Sun Dec 25, 2011 4:04 pm.

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