Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#89838 by Bill D
Mon Nov 21, 2011 7:20 pm
joe123 wrote:What does the new system look like as apposed to the old?

I suspect "the complete FAQ" at the bottom of the message will explain..........if you can get the "Support Password". I'm still hunting for it. If you find it, let me know.
#89840 by joe123
Mon Nov 21, 2011 7:22 pm
Bill D wrote:I suspect "the complete FAQ" at the bottom of the message will explain..........if you can get the "Support Password". I'm still hunting for it. If you find it, let me know.


Lost you there pal.
#89841 by Bill D
Mon Nov 21, 2011 7:34 pm
joe123 wrote:Lost you there pal.

When you log into your Ooma account - you get the big "Voicemail Upgrade" message on your screen - at the bottom, there is a link to "the complete FAQ" - When you click on that link, you are asked for the "Support Password".
#89842 by joe123
Mon Nov 21, 2011 8:55 pm
Ok thanks. I do not see neither of those, so I guess I am in the new voicemail system.

Would be nice if someone can post a picture of what the new system looks like just to make sure.
#89843 by Bill D
Mon Nov 21, 2011 9:06 pm
I suspect you are still on the old VM system and haven't been offered the Upgrade yet. Try logging out of My Ooma and logging back in. The Upgrade Message you'll see was copied into the first message of this thread (by Ibmofo).
#89851 by lbmofo
Tue Nov 22, 2011 7:31 am
joe123 wrote:What does the new system look like as apposed to the old?

I think it looks the same. On the upper right, there is a link of either "View Archived Messages" or "View Active Messages" so you can switch between old and new to manage messages. The question mark next to the above links point to the same FAQ that is password protected (I think "protected" maybe an oversight).

https://www.ooma.com/app/support/ooma-vo ... pgrade-faq
#90589 by Morac
Sat Dec 10, 2011 9:04 pm
lbmofo wrote:Any names or personal greetings you have recorded will automatically be transferred to the new voicemail system.


I can already tell you that the above is false. I lost my name and personal greeting when "upgrading" and had to re-record them.

Personally other than losing all my saved messages, names and personal greeting I see absolutely no difference after upgrading. Fortunately voicemail still appears to work as do email notifications from the brief test I did.

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