Call Log has stopped working

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thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Call Log has stopped working

Post by thunderbird » Sun Nov 27, 2011 11:45 pm

frenchcamp49er wrote:My call logs have also not updated since 11/10/11
Power off the Ooma device for 20 minutes. This allows time for the Ooma servers to reload/reset/correct your Ooma profile. Then repower the Ooma device and test.

If that doesn't work contact Ooma Customer Service:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

Tom
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Joined: Sat Sep 05, 2009 8:07 am

Re: Call Log has stopped working

Post by Tom » Tue Dec 13, 2011 6:04 pm

CDR = call detail record (or call log)
pending CDR = a CDR for a call (in- or outbound) still residing on the ooma and not accepted by the CDR server

Rebooting will delete any pending CDRs. If this is not a concern reboot and you will start receiving CDRs immediately
again. However if this is a concern do not reboot but send an email to support instead and they will make it so CDRs
work again and fix the pending CDRs.

In upgrading our call log server some weeks ago a bug was introduced which causes it to reject certain CDRs.
A fix for this is being rolled out this week. Unfortunately there was a delay in releasing this because of an additional
required fix that prevents duplicate CDRs. Pending CDRs may continue to happen until this maintenance is complete.

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Call Log has stopped working

Post by thunderbird » Tue Dec 13, 2011 6:27 pm

After the fix, will pending CDRs still be deleted or will they remain?

Tom
Ooma Moderator
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Joined: Sat Sep 05, 2009 8:07 am

Re: Call Log has stopped working

Post by Tom » Tue Dec 13, 2011 6:55 pm

After the fix is deployed pending CDRs will start being accepted by the server (assuming they are still there).
Only rebooting will delete pending CDRs.

Tom
Ooma Moderator
Posts: 4328
Joined: Sat Sep 05, 2009 8:07 am

Re: Call Log has stopped working

Post by Tom » Thu Dec 15, 2011 7:15 pm

UPDATE: The rollout of the call log fix will complete early next week.

frenchcamp49er
Posts: 167
Joined: Thu Jan 08, 2009 8:42 pm

Re: Call Log has stopped working

Post by frenchcamp49er » Sun Dec 18, 2011 7:15 pm

Tom B wrote:UPDATE: The rollout of the call log fix will complete early next week.
So this is still not fixed yet?
Customer Since: January 2009
Ooma Hardware: Ooma Hub/Scout; Telo 04/02/10
Ooma Service: Premier Lifetime (Since December 2009)

Tom
Ooma Moderator
Posts: 4328
Joined: Sat Sep 05, 2009 8:07 am

Re: Call Log has stopped working

Post by Tom » Wed Dec 21, 2011 4:17 pm

As of 15:00 PST call logs will now continue to work for the majority of customers. Two categories of customers
unfortunately will continue to be impacted until fixes for these specific problems are released sometime in January:

1. Hub customers that receive calls from certain parties
2. Telo customers that have a cell phone paired with a name containing a special apostrophe

If you notice call logs have stopped working the instructions are the same as outlined earlier in this thread.
Contact support if you care about seeing the call logs for past calls, otherwise reboot.

We apologize for the problems this has caused many of you.

frenchcamp49er
Posts: 167
Joined: Thu Jan 08, 2009 8:42 pm

Re: Call Log has stopped working

Post by frenchcamp49er » Fri Dec 23, 2011 7:29 am

Call logs not working again
Customer Since: January 2009
Ooma Hardware: Ooma Hub/Scout; Telo 04/02/10
Ooma Service: Premier Lifetime (Since December 2009)

Tom
Ooma Moderator
Posts: 4328
Joined: Sat Sep 05, 2009 8:07 am

Re: Call Log has stopped working

Post by Tom » Fri Dec 23, 2011 11:21 am

This is category 2. Replace the fancy apostrophe in your iPhone name with a regular one (or just remove it) and your call logs will continue working.

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lbmofo
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Location: Greater Seattle
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Re: Call Log has stopped working

Post by lbmofo » Tue Jan 10, 2012 2:12 pm

EDIT: Original message: I noticed my Hub's log stopped since yesterday morning, if I do nothing, will this fix itself eventually or should I reboot?

I got my answer from previous message:
Tom B wrote:CDR = call detail record (or call log)
pending CDR = a CDR for a call (in- or outbound) still residing on the ooma and not accepted by the CDR server

Rebooting will delete any pending CDRs. If this is not a concern reboot and you will start receiving CDRs immediately
again. However if this is a concern do not reboot but send an email to support instead and they will make it so CDRs
work again and fix the pending CDRs.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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