Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#88624 by thunderbird
Wed Oct 19, 2011 10:13 pm
A few days ago I'd found out that Ooma has been doing some routing changes. Maybe that is effecting this issue.

I also saw that doing the 20 minute off and then repower the Ooma Telo has helped with some other My Ooma problems.

But some reports were that the My Ooma problems corrected, then later came back.

When I had some other, but related My Ooma problems, contacting Ooma Customer service helped me.

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
#88650 by wpc53
Thu Oct 20, 2011 6:42 pm
I contacted tech support today. I eventually got routed to some tech who made calls to my phone and confirmed that indeed there is a problem. He said the problem would be escalated to the web development team.
#88665 by kdmc69
Fri Oct 21, 2011 11:47 am
I just checked my call log and found that no calls since 8:28PM on 10/19 have been recorded. So, there is definitely an issue with the call logs.
#88667 by Bobby B
Fri Oct 21, 2011 2:14 pm
It's a bug on the Telo we're working on fixing: 11978. Unfortunately, the only workaround is to reboot the Telo when the call log stops working.
#88670 by 12624375019
Fri Oct 21, 2011 2:58 pm
My call logs stopped working on 10/16. Contacted Support, they suggested clearing IE browsing history. Did that. No good. Contacted again a couple days ago. They 'raised the support to the next level' (or something like that). Apparently, the next level is somewhere out in cyberspace, because I have heard nothing since, and the log still doesn't work. FWIW...
#88734 by jonj
Sun Oct 23, 2011 11:44 pm
Rebooted the other day and that seemed to do the trick (somewhat) but now not working again...no calls after yesterday morning have been logged.
#88759 by wolfie199
Mon Oct 24, 2011 6:25 pm
Call log has stopped also on 10/13/11.
Called OOMA support they said they are working on it. Raised it from level 1 to 2 to 3? I don't know what it means, is this a Homeland Seurity Issue???? What's the next level? Had to call again today since no email with any follow up or anything. I use this OOMA number for business and is becoming a problem. The only good thing is voice messages are being recorded but all calls are not logged. My other option was to forward calls to my cell so I do get to answer some calls but then when my cell is unavailable and they don't leave a message then I can't find who called me.
#88766 by m_larker
Tue Oct 25, 2011 4:35 am
Mine stopped working afternoon of 10/23. Has Ooma admitted this is a bug that will be fixed in next revision? My box is at a remote location and I can't keep going back to reboot it every time something goes wrong. This feature is why I bought Ooma and I have about ten days to return the box for a refund.

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