Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#88437 by wpc53
Fri Oct 14, 2011 10:23 am
I noticed that as of mid day on 10/13 calls are no longer showing in the Call Log. Anyone else seeing this? It is annoying because there were calls I want to blacklist.
#88440 by 2spirit
Fri Oct 14, 2011 1:16 pm
wpc53 wrote:I noticed that as of mid day on 10/13 calls are no longer showing in the Call Log. Anyone else seeing this? It is annoying because there were calls I want to blacklist.


My Call Log is also working normally. Check that you have "All Mail" selected under "Call Log".
#88449 by wpc53
Fri Oct 14, 2011 5:02 pm
2spirit - I assume you intended to say 'All Calls". It doesn't matter which option I select, nothing is getting logged and I have had calls in all categories - missed, incoming, outgoing.
#88585 by wpc53
Tue Oct 18, 2011 3:44 pm
RESOLVED - Before calling tech support I decided to try power cycling the Telo and it is working now. I assumed the call log information came from Ooma servers and therefore cycling the box would have no effect. Perhaps just a coincidence that the problem cleared with the power cycling?
#88597 by sb06794
Wed Oct 19, 2011 6:28 am
NOT RESOLVED (for me): "My Ooma" - "Call Logs" - "All Calls" shows the last call logged as October 17th at 9:08 PM. There have been many calls (in and out) since then. I tried rebooting the Telo box, but that didn't help. I'll send support an e-mail.
Stu
#88619 by wpc53
Wed Oct 19, 2011 7:38 pm
Well I spoke too soon. My call log began behaving erratically again today. However, this time it is logging some calls but not all, whereas the first time it was logging nothing. Yes, time to contact tech support.

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