Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#89705 by Vandetta
Fri Nov 18, 2011 6:50 am
tkramer wrote:I contacted Ooma support on my two Telos having community blacklisting that keeps turning off. Their response said that I needed to clear my cache on my web browser. Are they kidding me?

Well here we are just a couple days later and they were both unchecked again today. Does anyone else have this issue still happening?


I have this issue too. I notice because I end up having to add the callers to my personal blacklist. Everytime I happen to do that I notice the community blacklist is turned off. Is this suppose to be fixed in the next firmware update?
#89707 by thunderbird
Fri Nov 18, 2011 6:58 am
Vandetta wrote:
tkramer wrote:I contacted Ooma support on my two Telos having community blacklisting that keeps turning off. Their response said that I needed to clear my cache on my web browser. Are they kidding me?

Well here we are just a couple days later and they were both unchecked again today. Does anyone else have this issue still happening?


I have this issue too. I notice because I end up having to add the callers to my personal blacklist. Everytime I happen to do that I notice the community blacklist is turned off. Is this suppose to be fixed in the next firmware update?

Go to My Ooma https://my.ooma.com/my_ooma and set the Defualt Start page to Call Logs and click on save Save. Recheck Blacklist options and try.

Also contact Ooma Customer Support and report this problem:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
#89708 by sailcat25
Fri Nov 18, 2011 7:15 am
Thank you Thunderbird.

My default start page already was "Call Logs". I went ahead and re-saved the default start page and re-saved community and personal blacklist options as enabled.

FWW I periodically delete all cookies, history, etc., that seems to have no effect on these unsetting events. Other than the Telo reboot last night they have totally random and maybe just a coincidence last night. I am calling support right now.


Dan

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