Blacklist

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sherrondee
Posts: 46
Joined: Mon Jun 21, 2010 2:02 pm
Location: Riverside, CA

Blacklist

Post by sherrondee » Sat Oct 08, 2011 1:54 pm

Hello! Strange thing...I have blacklisted a number but it continues to leave a 2 second message every time they call. From the first they were one to hang up w/out leaving a message. Before I blacklisted them it would show up in the call log, now they don't show up in the call log but they still leave a 2 second message on the voicemail.
So how do I keep them from hanging up, leaving a 2 second message on my voicemail?

Thank you in advance,
BD

2spirit
Posts: 153
Joined: Wed Dec 16, 2009 8:28 am
Location: Maryland

Re: Blacklist

Post by 2spirit » Sat Oct 08, 2011 2:20 pm

In your Preferences, you can set Blacklisted calls to something other than "Send to Voicemail". I have my Blacklisted numbers set to "Continuous Ring". They hear the ring, I hear nothing . . . and it doesn't allow them to leave a voicemail.
Telo w/ 2 Ooma Handsets
Annual Premier Subscriber

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sherrondee
Posts: 46
Joined: Mon Jun 21, 2010 2:02 pm
Location: Riverside, CA

Re: Blacklist

Post by sherrondee » Sat Oct 08, 2011 3:53 pm

Oh, yeah, thanks. I had the community blacklist to get the call blocked message and the personal blacklist sent to voicemail. Now they both get the call blocked messasge.:>)

jcs
Posts: 2
Joined: Tue Oct 18, 2011 2:51 pm

Re: Blacklist

Post by jcs » Tue Oct 18, 2011 2:57 pm

I have a problem with my blacklist settings resetting to "send to voicemail".

I suggest checking your settings periodically to make sure they stay set to your choices. I am awaiting a resolution to this issue now (2nd attempt).

This is probably related to the fact that "MY Ooma Dashboard" is still in "beta" but I sure hope they get it pinned down soon.

mikegoldnj
Posts: 45
Joined: Sat Apr 11, 2009 10:26 am
Location: Monmouth County, New Jersey

Re: Blacklist

Post by mikegoldnj » Thu Oct 20, 2011 10:30 am

jcs wrote:I have a problem with my blacklist settings resetting to "send to voicemail".

I suggest checking your settings periodically to make sure they stay set to your choices. I am awaiting a resolution to this issue now (2nd attempt).

This is probably related to the fact that "MY Ooma Dashboard" is still in "beta" but I sure hope they get it pinned down soon.
I've noticed that everytime I log back in to my settings, the community blacklist is set back to 'unchecked' even after I have saved it as 'checked' the previous time.

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Blacklist

Post by thunderbird » Thu Oct 20, 2011 10:41 am

Report your My Ooma problems to Ooma Customer Support:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

tkramer
Posts: 42
Joined: Sat Aug 08, 2009 1:49 pm

Re: Blacklist

Post by tkramer » Wed Oct 26, 2011 11:52 am

I just posted the same question. I have now sent an email to support as well. It's very odd that it happens on my two units.

sailcat25
Posts: 62
Joined: Mon Jun 20, 2011 7:27 am

Re: Blacklist

Post by sailcat25 » Wed Oct 26, 2011 3:14 pm

now they don't show up in the call log but they still leave a 2 second message on the voicemail.
Check your privacy preferences. If you have anonymous call block enabled; anonymous calls sent to voicemail and the calling party blocks their ID they will be able to leave a message and their number won't show in your call log but their number will show in voicemail.


Dan

tkramer
Posts: 42
Joined: Sat Aug 08, 2009 1:49 pm

Re: Blacklist

Post by tkramer » Wed Nov 02, 2011 5:56 am

I contacted Ooma support on my two Telos having community blacklisting that keeps turning off. Their response said that I needed to clear my cache on my web browser. Are they kidding me?

Well here we are just a couple days later and they were both unchecked again today. Does anyone else have this issue still happening?

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Blacklist

Post by thunderbird » Wed Nov 02, 2011 7:06 am

Probably when Ooma Telo Firmware version 50832 or later is pushed out, this problem will be resolved?

I see where powering off the Ooma device for 20 minutes and and then repowering has helped a few people. Then reset your settings. Powering off for twenty minutes allows the Ooma servers to rebuild your Ooma profile.

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