That reactivation charge you were told about is if someone re-activated an used device. If you activate a new device, there is no reactivation fee.
One of the reasons you bought Premier early was probably because you wanted to port in your number for free saving $40. There is a significant cost in starting up a new customer (similar to starting up a new cell phone customer), hence I think Ooma has the policy as it is.
Ouch! That is not nice of Ooma. I hope Ooma reconsiders. Lots of Ooma employees here who can choose to ignore this or step up and correct this. Time will tell and I will paying close attention.psmsmallengines wrote:ooma got back to me, Have to buy another unit(WhichI already knew) and the money which I paid out for premiere would NOT be applied to new unit. So looks like I am done with ooma, I'll cut my losses. Thanks to all who gave me advice on the forum when I had a problem with my telo unit.
I am all for a fair game. A credit minus the porting cost and months used would be fair. Also, if you buy a new unit, it would only be fair for Ooma to move your un-used Premier service months to the new unit.
psmsmallengines wrote: With that said, I ordered another Telo unit from woot.com today and will be coming back to Ooma shortly!!
Welcome Back !! Glad it worked out for you.
What goes around comes around and I am happy to report that I signed up for Ooma Premier Service and started the porting process of my landline to Ooma.
I am new, less than a week with Ooma Telo, but I am very happy from what I have seen so far that Ooma cares about their customers. The Ooma Telo voice quality is also excellent which is the most important issue for me.
A happy Ooma customer so far