Error trying to port number

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jlpitch
Posts: 1
Joined: Wed Aug 31, 2011 3:17 am

Error trying to port number

Post by jlpitch » Wed Aug 31, 2011 3:23 am

I was trying to port my telephone number, and after hitting submit on the review page, I received an error that said "We're sorry but there was a problem processing the page" It was just before the confirmation, so I don't know if it worked or not.

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Error trying to port number

Post by thunderbird » Tue Sep 06, 2011 4:43 pm

jlpitch wrote:I was trying to port my telephone number, and after hitting submit on the review page, I received an error that said "We're sorry but there was a problem processing the page" It was just before the confirmation, so I don't know if it worked or not.
Contact Ooma Customer Support to make sure:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Error trying to port number

Post by lbmofo » Tue Sep 06, 2011 5:02 pm

jlpitch wrote:I was trying to port my telephone number, and after hitting submit on the review page, I received an error that said "We're sorry but there was a problem processing the page" It was just before the confirmation, so I don't know if it worked or not.
If nothing is listed here: https://my.ooma.com/porting_status your port never got started.
I've encountered that a couple of times before. What I did was to go back a page and tried again (maybe had to clear history, cookies to have the subsequent attempt go through).
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