Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#85419 by ktinca
Wed Aug 10, 2011 5:09 am
I just send an e-mail to support, but want to ask here also.

My prepaid balance has been zeroed out. Last time I checked, within the past two weeks, it was $4.xx. There were no international calls made during that period. My online account information shows no activity that would have used up any of the prepaid balance.

I'd like to know what happened to the balance and get it back.

ktinca
#85484 by Bobby B
Wed Aug 10, 2011 2:26 pm
The prepaid activity and balance issues appear to be related - the fix should be out for the prepaid records now as well.
#85495 by lbmofo
Wed Aug 10, 2011 3:24 pm
My prepaid activity log is back now. However, can't save checkbox settings (example: "Announce my balance before each call," checked, save and goes back to unchecked).
#85549 by Bobby B
Thu Aug 11, 2011 3:39 pm
I think we should have this last piece fixed a bit later today.

lbmofo wrote:My prepaid activity log is back now. However, can't save checkbox settings (example: "Announce my balance before each call," checked, save and goes back to unchecked).
#85632 by lbmofo
Fri Aug 12, 2011 1:53 pm
lbmofo wrote:My prepaid activity log is back now. However, can't save checkbox settings (example: "Announce my balance before each call," checked, save and goes back to unchecked).

Thanks Bobby. The problem is fixed now.
#85758 by PTS
Tue Aug 16, 2011 2:50 pm
My prepaid balance was $100.00. I have no charge activity against that balance.

POOF, and now though it is 0.00. Please put it back.
#86480 by rsg
Sun Aug 28, 2011 8:23 am
My problem is similar. I had around 400 minutes of international calling in a prepaid account. The $ value varied with the specific call I made. Suddenly, it is gone. I had it since I started my service 18 months ago...is this a glitch or is it really gone?

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