Can't hear Voice Mail on Website using Smart Phone

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begunfx
Posts: 1
Joined: Fri Jun 17, 2011 7:44 am

Can't hear Voice Mail on Website using Smart Phone

Post by begunfx » Fri Jun 17, 2011 9:13 am

Hi,
I recently have setup and am using an Ooma Telo. So far I'm fairly happy with it. Although, I'm dissapointed that there isn't a dedicated smartphone app that I can use to access my ooma account. I realize there is a paid app to make ooma calls from my smartphone (something I'm not interested in), and it seems the only way I can currently access my ooma on my smart phone is by accessing the website though the browser (which is slow and clunky). The problem I'm having is when I try to select a voice mail to play I get the following error: "Message not found"
(By the way, I'm on an HTC Thunderbolt 4g/Verizon and tried both firefox and the default android web browser)

Please fix this and consider building a FREE smartphone app (android/iphone) that will allow us to access our my ooma account! These days it's should be a core offering with a service like this.

Thanks.

JayDiddle
Posts: 1
Joined: Mon Apr 02, 2012 6:55 am

Re: Can't hear Voice Mail on Website using Smart Phone

Post by JayDiddle » Mon Apr 16, 2012 7:20 am

I see there hasn't been a response regarding the mobile website and the error message. I have an iPhone 4S, and I too am having the same problem; I can login to the web app, and it's a nice clean interface, but it just doesn't allow me to open any messages, giving me the message "Error: Message Not Found." :( I can play my messages from my iPhone if I use the full website, but the mobile version will not even open a message, let alone play it. :x

Is there a fix for this? :?:

Thanks!

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Bobby B
Ooma Moderator
Posts: 1457
Joined: Mon Feb 18, 2008 8:41 pm
Location: Palo Alto, CA
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Re: Can't hear Voice Mail on Website using Smart Phone

Post by Bobby B » Mon Apr 16, 2012 9:32 am

We just synced a fix for this mobile voicemail playback problem - can you try playing your messages once again?
Bobby B

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Can't hear Voice Mail on Website using Smart Phone

Post by lbmofo » Mon Apr 16, 2012 11:14 am

Working good now Bobby.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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remaker
Posts: 8
Joined: Wed Jun 09, 2010 9:44 am

Re: Can't hear Voice Mail on Website using Smart Phone

Post by remaker » Mon Apr 16, 2012 6:15 pm

Thanks Bobby, works for me, too, iPhone 4S, mobile Safari.

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