Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#82669 by kay3
Fri Jun 03, 2011 10:15 am
Hi,
Any help will be appreciated. I keep receiving the following message when I try to update my credit card.
"Please check out following fields
Invalid Customer Telephone Number - cannot update customer info"
I've tried logging in using Firefox and explorer. I also tried deleting browsing history and I still get the error message.
Everything else appears to be working fine and the phone numbers listed are correct.
Any ideas?
#82671 by thunderbird
Fri Jun 03, 2011 10:33 am
kay3 wrote:Hi,
Any help will be appreciated. I keep receiving the following message when I try to update my credit card.
"Please check out following fields
Invalid Customer Telephone Number - cannot update customer info"
I've tried logging in using Firefox and explorer. I also tried deleting browsing history and I still get the error message.
Everything else appears to be working fine and the phone numbers listed are correct.
Any ideas?

Contact Ooma Customer Support:
Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
#82674 by kay3
Fri Jun 03, 2011 11:44 am
I called customer service and they had to update the credit card through their computer.
Problem solved. Thanks.
#82687 by Bobby B
Fri Jun 03, 2011 3:23 pm
We should have this resolved with a My Ooma bug fix with 11174. I think you can workaround the problem by change your billing telephone number to just be 10 digits (without dashes or parentheses). For example, if your billing telephone shows "650-555-1234", just change it to "6505551234" and then try submitting the credit card update.
#82688 by lbmofo
Fri Jun 03, 2011 3:28 pm
Bobby B wrote:We should have this resolved with a My Ooma bug fix with 11174. I think you can workaround the problem by change your billing telephone number to just be 10 digits (without dashes or parentheses). For example, if your billing telephone shows "650-555-1234", just change it to "6505551234" and then try submitting the credit card update.

Not sure how they got in there that way to begin with cause updating using (area code), - between numbers convention won't let me.
#82689 by lbmofo
Fri Jun 03, 2011 3:29 pm
Okay, nevermind, I guess OP was trying to put in phone number with () and or - and GUI won't take.

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