Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#80437 by hometurf
Thu Apr 28, 2011 9:09 am
Southsound,
That total is what I would pay if I took Ooma's offer to buy another unit.
Visa credit card does not reimburse "Product Defect"...so its worthless...They declined.
They do cover lightning or dropped...Maybe I should try that.

I spent over an hour waiting on Ooma support and that's there offer.

I do not care for a company that write software that bricks your box and they want you to buy another one...why?

Thunderbird,
That appears to be the normal boot sequence. Are you having problems with your Ooma now?
If so, welcome to the club.
#80438 by thunderbird
Thu Apr 28, 2011 9:18 am
mimcdon wrote:thunderbird:
I have an integrated modem-router in front of the Telo. During the reboot sequence, I don't get a dial-tone. When I disconnect and then reconnect the power connector to the device, I see this sequence:

* Buttons 1 and 2 go solid blue and then go out.
* Trash can and envelop buttons go solid blue briefly and then go out.
* Bottom four buttons flash blue in this order: reverse, stop, play, forward. This sequence flashing continues for several seconds and then all four buttons go out.
* The top three buttons (volume, brightness, page) flash blue for approximately 1 minute, and then go solid for about 30 seconds. All three button then go out.

This sequence continuously repeats itself.

During the time that the top three buttons (volume, brightness, page) flash blue for approximately 1 minute, and then go solid for about 30 seconds, you should be able to access Ooma Setup by connecting a network cable from the Ooma device's Home port, to a computer's wired LAN port. Turn off Wi-Fi in the computer. (Do the pervious two steps before hand).

You may have to reboot your computer just at the time you see the top three buttons (volume, brightness, page) flash blue.

When you see the top three buttons (volume, brightness, page) flash blue, type in http://172.27.35.1 in your computer's browser window. The Ooma Setup page should open. Click on Internet Setting, than go down to INTERNET port MAC Address: and select Use Built-IN. Click on Update Device below.
See what happens.

If that doesn't work contact Ooma Customer support. They should sent you a postage paid both ways replacement Ooma device, since yours should be with in warrenty.

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
#80490 by hometurf
Fri Apr 29, 2011 9:14 am
Southsound, Thunderbird,

This is what I have been able to determine by sniffing the ethernet:

The Ooma boots and request an IP through bootp protocol.
The dhcp sends the ip and waits for the ack.
The Ooma device never responds...

It appears the device is sending but not receiving.
note:Ooma ethernet address is 00:18:61:04:9a:91
Here is the log and would appreciate any insight:

0.0.0.0.bootpc > 255.255.255.255.bootps: [no cksum] BOOTP/DHCP, Request from 00:18:61:04:9a:91 (oui Unknown), length 301, xid 0x6104b9e3, secs 8, Flags [none] (0x0000)
Client-Ethernet-Address 00:18:61:04:9a:91 (oui Unknown) [|bootp]
06:50:14.753258 ARP, Ethernet (len 6), IPv4 (len 4), Request who-has
192.168.1.96 tell launchmodem, length 46 06:50:15.754010 IP (tos 0x0, ttl 64, id 1236, offset 0, flags [none], proto UDP (17), length 341)
launchmodem.bootps > 255.255.255.255.bootpc: BOOTP/DHCP, Reply, length 313, xid 0x6104b9e3, secs 8, Flags [none] (0x0000)
Your-IP 192.168.1.96
Server-IP launchmodem
Client-Ethernet-Address 00:18:61:04:9a:91 (oui Unknown) [|bootp]
06:50:15.757953 IP (tos 0x0, ttl 255, id 1, offset 0, flags [DF], proto UDP (17), length 329)
0.0.0.0.bootpc > 255.255.255.255.bootps: [no cksum] BOOTP/DHCP, Request from 00:18:61:04:9a:91 (oui Unknown), length 301, xid 0x6104b9e3, secs 9, Flags [none] (0x0000)
Client-Ethernet-Address 00:18:61:04:9a:91 (oui Unknown) [|bootp]
06:50:15.760314 IP (tos 0x0, ttl 64, id 1237, offset 0, flags [none], proto UDP (17), length 341)
launchmodem.bootps > 255.255.255.255.bootpc: BOOTP/DHCP, Reply, length 313, xid 0x6104b9e3, secs 9, Flags [none] (0x0000)
Your-IP 192.168.1.96
Server-IP launchmodem
Client-Ethernet-Address 00:18:61:04:9a:91 (oui Unknown) [|bootp]
No reply from 00:18:61:04:9a:91
#80492 by thunderbird
Fri Apr 29, 2011 10:00 am
hometurf wrote:I have a Ooma telo that seems to not be able to exit the bootloader.
The Ooma device is connected to my dsl modem and homeport connected to home router.
When I power the unit, the 1 and 2 are on, then trash and email and finally the bottom rows sequencing from left to right.
At this point, it never progresses to Ooma logo so cannot factory reset.

If it never moves beyond this point, what would most likely be the cause?
Are there any other key combinations or technical operation that can be performed.

Thanks for any assistance, so far Ooma support is worthless....

hometurf

One last idea:
Try connecting, Modem-Router-Ooma, your Ooma device's Internet port to one of your Router's LAN ports with a network cable and see what happpens. It might jog something loose. Reboot everything in order of connection starting from the Internet side.
#80493 by Bobby B
Fri Apr 29, 2011 11:34 am
Based on the problem you describe with the bottom 4 lights cycling forever, you'll need a replacement unit. Since your Telo Warranty just recently expired, I'd just purchase an extended warranty for $39.99 and request a RMA. You can send me an email if you want to pursue this option so you don't need to wait on the phone.

hometurf wrote:I spent over an hour waiting on Ooma support and that's there offer.
#80495 by thunderbird
Fri Apr 29, 2011 12:19 pm
Bobby B wrote:Based on the problem you describe with the bottom 4 lights cycling forever, you'll need a replacement unit. Since your Telo Warranty just recently expired, I'd just purchase an extended warranty for $39.99 and request a RMA. You can send me an email if you want to pursue this option so you don't need to wait on the phone.

hometurf wrote:I spent over an hour waiting on Ooma support and that's there offer.

hometurf:
Sounds like a heck of deal to me!
#80513 by thunderbird
Sat Apr 30, 2011 2:41 am
hometurf wrote:thunderbird,
I sent him an email and waiting to hear the details.
Let's see what happens...hopefully something good!

hometurf

You will just pay $39.99 for a one year extended warranty for the Ooma Telo, and a replacement Ooma Telo will be sent to you. Shipping is prepaid both ways.

I would E-mail Bobby again and just tell him to do it, using your prepaid account funds or credit card on file.

When Bobby B does the transaction, the replacement Ooma comes very quickly. It will be already preprogrammed for your account. All you have to do is plug it in, than send back the defective Ooma, using the prepaid mailing label.

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