Call Log Display

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vicw
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Call Log Display

Post by vicw » Mon Apr 11, 2011 9:03 pm

It's not a really big deal, and I couldn't find any other threads about this, so maybe it's just me, but I found the manner of selecting calls for display from the Call Logs less than intuitive.

At first I assumed I would just Select Incoming, or Outgoing or Missed Calls from the menu, but after fumbling around for a while, it finally dawned on me that it is really acting like a filter, so that you see any one or more of the three that is toggled to the dark blue selection. I guess that affords maximum flexibility in the selections, but I found it very confusing at first.

If you are currently looking at Incoming Calls, and want to switch to Outgoing, you have to Deselect Incoming and Select Outgoing. I've used a ton of menus over the years, and I don't usually get thrown off with them, but this one had me going for a bit. So, is it just me?

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lbmofo
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Re: Call Log Display

Post by lbmofo » Mon Apr 11, 2011 9:14 pm

You are right vicw, the filter function got me for the longest time too. Filter is on when the background is lighter.

Perhaps Ooma could give a confirmation box when a filter is turned on saying "missed calls filtered" or something like that.
Customer Since: 3/13/10
Hardware: Telo & Hub
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EA PA
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Re: Call Log Display

Post by EA PA » Mon Apr 11, 2011 9:59 pm

You are not alone. Lots of discussion in this thread about this issue previously:

viewtopic.php?f=9&t=10548&start=0&hilit=filter
Customer Since: 12/2010
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tomcat
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Re: Call Log Display

Post by tomcat » Tue Apr 12, 2011 6:14 am

Well, that would explain why I wasn't always seeing the results I expected to see. Always learning something new on the forum. I love it!

Thanks, vicw, for bring this up. :)

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lbmofo
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Re: Call Log Display

Post by lbmofo » Tue Apr 12, 2011 6:28 am

tomcat, like me, I guess you never looked at the support section either heh? :)

http://ooma.custhelp.com/app/answers/detail/a_id/129/
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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tomcat
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Re: Call Log Display

Post by tomcat » Tue Apr 12, 2011 6:40 am

lbmofo - I'm afraid I didn't. The only time I really mess with the logs is when I am creating/modifying a contact entry or adding a number to my blacklist. I use my phone's CID for the day-to-day stuff.

vicw
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Re: Call Log Display

Post by vicw » Tue Apr 12, 2011 7:05 am

I guess I'm happy to learn that I'm not alone, and in good company.

Based on your responses, and the contents of that other thread, it seems to me that there is certainly an opportunity for Ooma to make this setup more user friendly. I also wonder why there is no "?" or "Help" selection on the screen to provide directly accessible assistance for breaking the code on the Call Log.

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lbmofo
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Re: Call Log Display

Post by lbmofo » Tue Apr 12, 2011 8:39 am

I think ooma can fix this easily. One option: put a checkbox on each category and make default all checked; show all. Checked = current dark highlight, unchecked = current lighter highlight (filter or don't show).
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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EA PA
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Re: Call Log Display

Post by EA PA » Tue Apr 12, 2011 4:30 pm

vicw wrote:I guess I'm happy to learn that I'm not alone, and in good company.

Based on your responses, and the contents of that other thread, it seems to me that there is certainly an opportunity for Ooma to make this setup more user friendly. I also wonder why there is no "?" or "Help" selection on the screen to provide directly accessible assistance for breaking the code on the Call Log.
"help" is always a nice feature, however with some basic human factors engineering this would not be required. Some things should just be intuitive.
Customer Since: 12/2010
Telecom Equipment: 1 Telo, 1 Handset, (4) Dect 6 Uniden DECT1580-4WXTPT
IN THE MONEY: 09/2011
Poor Legacy Carrier: Frontier

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lbmofo
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Re: Call Log Display

Post by lbmofo » Mon Jun 20, 2011 10:12 am

I noticed that Ooma changed how call log displays.

Now, you explicitly specify what you want to see.

All calls
Incoming calls
Outgoing calls
Missed calls

I guess support page needs update :)

http://ooma.custhelp.com/app/answers/detail/a_id/129/
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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