Caller Id not showing phone number

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cawman
Posts: 1
Joined: Thu Dec 16, 2010 5:45 pm

Re: Caller Id not showing phone number

Post by cawman » Sat Apr 09, 2011 4:26 pm

Ours quit working on April 6. We would like the problem fixed please! :cry:

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southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: Caller Id not showing phone number

Post by southsound » Sat Apr 09, 2011 5:36 pm

cawman wrote:Ours quit working on April 6. We would like the problem fixed please! :cry:
If it was working and just stopped on April 6, something else is causing the problem. The problem has been around since mid-March and the new 45073 firmware update is the cure. Consider making some notes including times, numbers and what is happening and call ooma's support at 888 711-6662 during business hours.
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
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Friends don't remember what Landline Integration was or why we did it.

hopefool
Posts: 1
Joined: Sat Apr 09, 2011 7:32 pm

Re: Caller Id not showing phone number

Post by hopefool » Sat Apr 09, 2011 7:39 pm

Just set up Ooma I bought long ago, caller ID worked then...Now all I get is "No Data", tried wireless and wired phones still nothing. Hoping it is an issue they will fix for all. I need the caller ID... Did not want to start another post abotu same subject :) :!:

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Caller Id not showing phone number

Post by thunderbird » Sun Apr 10, 2011 2:06 pm

hopefool:
Ooma Telo firmware update 45073 may corect your problems, (If you have an Ooma Telo)

Check and see if you have the latest newly released Ooma Telo 45073 Fimware. You can easily tell by just pushing any of the buttons on your Ooma Telo. If you have the latest firmware update, you will hear a beep or voices message when a button is pushed.

If you still are having problems, after you recieve Ooma Telo firmware update 45073, (or have a Ooma Hub), contact Ooma Cutomer Support

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

thunderbird
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Joined: Mon Nov 08, 2010 4:41 pm

Re: Caller Id not showing phone number

Post by thunderbird » Mon Apr 11, 2011 5:21 am


dms
Posts: 6
Joined: Fri Jan 16, 2009 9:35 am
Location: California

Re: Caller Id not showing phone number

Post by dms » Thu Apr 14, 2011 11:11 am

My call log does give me caller id info ... very inconvenient way to get that info but it works. I also use multi-ring (premium feature?) and when the call goes to my cell phone, which I don't answer, I do get the caller id. Still no firmware update for me yet, and I've had the problem since March 17.

Trinimd
Posts: 84
Joined: Fri Oct 23, 2009 11:51 am

Re: Caller Id not showing phone number

Post by Trinimd » Fri Apr 15, 2011 3:52 pm

Got good news yesterday
I saw my OOMA TELO powercylce and BOOM I have caller ID again.

When you do get the firmware there is also a little surprise that the OOMA gods decided to add on.

I will leave you guessing.. :o
OOMA TELO 1 (Purchased Dec 2009.)
OOMA Telo 2 (Purchased Feb 2010.)
3 Ooma Handsets (Free from refer a friend) Sold all 3 POS on Ebay
2 GE ATT DECT 6.0
7 Uniden 1580 DECT 6.0
20 Refer A friends Completed


All Powered by one Phone Socket

thunderbird
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Joined: Mon Nov 08, 2010 4:41 pm

Re: Caller Id not showing phone number

Post by thunderbird » Fri Apr 15, 2011 9:23 pm

Tom B wrote:We will be resuming the 45073 rollout next week.

Tom
Ooma Moderator
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Joined: Sat Sep 05, 2009 8:07 am

Re: Caller Id not showing phone number

Post by Tom » Sat Apr 16, 2011 7:45 am

hopefool wrote:Just set up Ooma I bought long ago, caller ID worked then...Now all I get is "No Data", tried wireless and wired phones still nothing. Hoping it is an issue they will fix for all. I need the caller ID... Did not want to start another post abotu same subject :) :!:
You have a hub in landline configuration, so make sure you're signed up for callerid with your phone company.
If you port your number to Ooma you will receive free callerid.

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nn5i
Posts: 554
Joined: Fri Jun 11, 2010 2:02 pm
Location: Portland, OR

Re: Caller Id not showing phone number

Post by nn5i » Sat Apr 16, 2011 9:01 am

thunderbird wrote:
nn5i wrote:
thunderbird wrote:Dial *#*#001 to hear the firmware version.
That doesn't work for me -- all I get is the off-hook warning noise.
Dial *#*#001 is part of the new firmware update, so you probably don't have the update yet.
I have it now, but this still doesn't work. When I dial *#*#001 I get a pause, then two beeps of a normal busy signal,
and then a dial tone. This is different from what it was before, but still no number is spoken. I expected to hear "four five zero seven three" in (perhaps) a computerized voice.

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