Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#5378 by dman-16
Wed Mar 25, 2009 4:59 pm
Does anyone notice that downloads take alot longer with ooma than without it. When downloading files and saving them to my hard drive it seems to take alot longer than before I had ooma installed. While surfing the web seems to be unaffected (not slower or faster) with ooma installed. Also when I do a speedtest check it shows the same speeds with omma installed as without. Just want to know if this is normal to see slower download speeds?
#5384 by number9
Wed Mar 25, 2009 5:25 pm
I do a 'bit' of downloading and have not experienced any slow downs. Could be network traffic on download site has increased. One thing I have noticed on site's I've used is the time of day I download makes a difference.
#5385 by lohertz
Wed Mar 25, 2009 5:27 pm
Speed connections are not the only thing that affects internet traffic. I prefer to have the ooma behind the router such as

modem>router>ooma
I wouldn't put a computer behind the ooma, its really not necessary, but before you change anything go to the link below and run the test and post your stats. That could lead you to where your problem is.

see this thread for more
viewtopic.php?f=9&t=1070&p=5216#p5216
#5443 by dman-16
Thu Mar 26, 2009 5:06 pm
Speed test statistics
---------------------
Download speed: 1315176 bps
Upload speed: 739200 bps
Quality of service: 9 %
Download test type: socket
Upload test type: socket
Maximum download pause: 1524 ms
Average download pause: 8 ms
Minimum round trip time to server: 95 ms
Average round trip time to server: 179 ms

VoIP test statistics
--------------------
Jitter: you --> server: 0.2 ms
Jitter: server --> you: 4.0 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported VoIP lines: 12
Estimated MOS score: 4.0
#5450 by lohertz
Thu Mar 26, 2009 5:47 pm
What is your service speed?
Your test show 1.3 Mbps down
But of more importance is your Quality of Service is 9%!


You need to configure the QoS engine in your router to better match your actual speeds. That will improve your flow of traffic in and out, and raise this figure.
#5452 by lohertz
Thu Mar 26, 2009 6:02 pm
I think that is right because the max download pause is 1524 ms!

That's a really long time for a computer to wait for a packet to come in, imagine waiting 1.5 seconds for a byte of data to come in. Doesnt matter if the pipe is 10 feet wide (download speed) if it just bounce around inside and never comes out!
#5469 by dman-16
Fri Mar 27, 2009 8:08 am
I have Verizon Dsl, speed is 3megs, no router installed just modem, please explain how to change my QOS settings I don't know how to do this

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