My.Ooma fails to connect

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TraderJim
Posts: 16
Joined: Wed Aug 04, 2010 6:02 pm

My.Ooma fails to connect

Post by TraderJim » Wed Feb 09, 2011 8:08 am

For months now, every time I go to my.ooma.com in my browser, the first time I go there, it waits for a while, then I get an error page saying it could not connect, and to contact ooma support if this problem continues. OK, its continuing, and here I am.

However if I make a second attempt to connect, that one always works. Its 100% repeatable. The first try always fails, the second always works. Been like this for months.

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: My.Ooma fails to connect

Post by thunderbird » Wed Feb 09, 2011 8:28 am

TraderJim
Report your problem to:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

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Bobby B
Ooma Moderator
Posts: 1457
Joined: Mon Feb 18, 2008 8:41 pm
Location: Palo Alto, CA
Contact:

Re: My.Ooma fails to connect

Post by Bobby B » Wed Feb 09, 2011 9:58 am

Can you click the "Email report" link when you get the error page?
Bobby B

Morac
Posts: 212
Joined: Sat Feb 05, 2011 12:03 pm

Re: My.Ooma fails to connect

Post by Morac » Thu Feb 10, 2011 1:35 pm

Sounds like the same problem I'm seeing.

http://www.ooma.com/forums/viewtopic.php?f=8&t=10761

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