Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#74435 by mannino
Fri Feb 04, 2011 5:50 pm
When does Ooma subtract the annual taxes from the individual accounts?
#74436 by lbmofo
Fri Feb 04, 2011 5:56 pm
If you are the annual RRF type, then about the time your 2nd year starts is when the $11.75 will be charged.

You should be able to monitor for this in your billing history: https://my.ooma.com/account/billing_history
#74441 by danlisman
Fri Feb 04, 2011 7:34 pm
Okay, you guys just lost me. Is this annual $11.75 in addition to $3.47 monthly taxes and fees? Where is this mentioned on Ooma site? Also, what does RRF mean?
Thanks
Dan
#74442 by lbmofo
Fri Feb 04, 2011 7:45 pm
Bobby B wrote:To clarify there are two regulatory recovery fee (RRF) types out there:

  • If your retail box says "...We need to charge roughly $11.75/year" - You have a $11.75 annual RRF starting the second year. Ooma picks up the RRF for the first year of service so you'd only pay starting the 2nd year.
  • If your retail box says "...fees are billed monthly" - You have a monthly RRF (check this link for the amount) starting the second month. The only exception to this is if you activated before early April, in which case you'd have the $11.75/year RRF.

This and a lot more info in the "Ooma Hub vs. Ooma Telo" thread: viewtopic.php?t=9245#p64442
#74445 by murphy
Fri Feb 04, 2011 7:50 pm
That "early April" is April of 2010.
#92544 by pushout
Sat Feb 04, 2012 3:41 am
lbmofo wrote:If you are the annual RRF type, then about the time your 2nd year starts is when the $11.75 will be charged.

You should be able to monitor for this in your billing history: https://my.ooma.com/account/billing_history


What about the 6 month trial period that was received? My Taxes and fees were to start on Aug 10, 2012, per my "Service Level" page on 8/10/2011 (I have screenshot as proof). I received Ooma email in January, 2012, stating that Taxes and fees would start Feb 11, 2012. Which is correct? :?:
#92570 by lbmofo
Sat Feb 04, 2012 12:35 pm
pushout wrote:
lbmofo wrote:If you are the annual RRF type, then about the time your 2nd year starts is when the $11.75 will be charged.

You should be able to monitor for this in your billing history: https://my.ooma.com/account/billing_history


What about the 6 month trial period that was received? My Taxes and fees were to start on Aug 10, 2012, per my "Service Level" page on 8/10/2011 (I have screenshot as proof). I received Ooma email in January, 2012, stating that Taxes and fees would start Feb 11, 2012. Which is correct? :?:

Free trial is related to Premier; has nothing to do with taxes. From day 1, you are on the hook for taxes.
#92640 by HHHLodge
Mon Feb 06, 2012 11:15 am
Ok, slightly different question, but I signed up for Ooma two months ago and now am getting a tax-only bill from CenturyLink our local phone provider in addition to the Ooma bill. They know we ported service, sent a refund for a credit balance but now there is this montly bill of a few dollars, $3-$4 something. Their error? Call them and tell them to knock it off? Did I forget a step in the porting?

thanks

Mike
#92641 by lbmofo
Mon Feb 06, 2012 11:26 am
If you no longer have service with them, that must be a mistake.

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