Problem changing international Bundle

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Joined: Sat Dec 18, 2010 12:42 pm

Problem changing international Bundle

Post by pillager » Sat Dec 18, 2010 12:52 pm


my premier trial ended recently and I was subsribing to the $4.99 International bundle. As I am no longer a premier member, I am not qualified for that bundle any more. I am opting for the $9.99 International Bundle, but I don't see any way how I can subscribe to that service. There is no way to cancel the $4.99 subcription and it is still there when I click on Account>Services. When I try to buy the $9.99 package ooma product page it lands me in Add-ons>All Products. On that page I don't see any option of subscribing to that package. I tried adding $10 to the pre-paid account. But then the international calling rate is ridiculous. Did anyone ever face this issue? Do I need to call customer service to sort this out? I wish they had some CS open on a Saturday. Oh well....

Thanks in advance to any body who cares to reply..

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Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle

Re: Problem changing international Bundle

Post by lbmofo » Sat Dec 18, 2010 12:54 pm

Only customer service can resolve this for you. They are open today too. Call our Customer Service team at 1-888-711-6662 Monday - Friday 7am-7pm PST, Saturday-Sunday 8am-5pm PST.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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