The blacklist is nice but there are just too many new or changing telemarketing numbers to let it serve its purpose well.
Let us specify different handling or message options for each of the these 4 types of calls: anonymous, blacklisted, whitelisted, and all others. This way, a non-blacklisted call that also isn't whitelisted can get a helpful, friendly message ("sorry, I don't know you so you'll have to leave a message"). That is all I need. Some customers might want pattern-matching in their lists, to match specific area codes, but don't let any complexity like that prevent you from getting a basic system in place.
Please, give us whitelist. Or explain why you won't or can't. Talk to us. This would not only improve the quality of your service it would actually improve the quality of your customers' lives. Think about that!
Although I hate to admit this, I would probably pay extra for this feature - maybe $10/year, maybe more. But please don't do that - at worst, make it part of the premier subscription.
Thanks for considering this. Please give us some feedback if you are already working on this feature.
This is a huge feature that would sell devices. Is there some technical or legal reason they won't do it? (I just got 3 different calls from different numbers: "Member services" or some variation. Guess what - they were credit card telemarketing. Suprise!)
Bobby B wrote:There are many open requests for blacklist enhancements, including:
- Wildcarding for blacklists
- Blacklisted calls appearing in the call logs
- Whitelisting callers that appear on the contact list
- Provide option to blacklist all invalid US numbers
Unfortunately, I don't have a timeframe on when we'll see the above features implemented.
This is especially true in the campaign season.
I was surprised to find out there wasn't a whitelist option when I just went to look.
The number of spam calls I am getting in a day is so high now that I'm ready to drop my Ooma service.
I wonder if the traditional landline carriers have higher quality spam blocking. My sense is that simple analytics could detect these patterns.
HELLO OOMA !
Don t let someone else start listen too their customers and do what they suggest
and then you start loosing customers?
This is how I ended up with your services, my phone Co. DID NOT listen to me
and I left them and will NEVER go back! WHITELIST with options ?
I WILL ALWAYS LOOK for BETTER.
This is a public forum and you have effectively published your phone number on the internet.
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx