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#66262 by WayneDsr
Wed Oct 06, 2010 8:32 am
I must add here that I've been with Ooma since Jan 2009 and I've never had any more junk mail; snail mail or email or phone calls since I've joined Ooma. I don't feel ooma sold anyones information. Something else is going on, but I can assure you it's not from Ooma.

Wayne
#66266 by lbmofo
Wed Oct 06, 2010 8:51 am
WayneDsr wrote:I must add here that I've been with Ooma since Jan 2009 and I've never had any more junk mail; snail mail or email or phone calls since I've joined Ooma. I don't feel ooma sold anyones information. Something else is going on, but I can assure you it's not from Ooma.

Wayne

I feel the same way. If not the case, we would be seeing more like posts from users.
#66268 by lbmofo
Wed Oct 06, 2010 8:54 am
jmac, don't think ooma's privacy is any different than others'
Every company uses collected info about their own customers to further market their own products.
Ooma's policy explicitly states that they will not sell personal info. Pretty black & white.

http://www22.verizon.com/about/privacy/policy/
http://www.att.com/privacy
http://www.qwest.com/privacy/
http://www.sprint.com/legal/privacy.htm ... FT:Privacy
http://www.t-mobile.com/company/website ... vacypolicy
http://www.comcast.com/corporate/legal/ ... ement.html
#66269 by southsound
Wed Oct 06, 2010 8:56 am
While on a business trip to Australia many years ago, I purchased a stuffed wombat as a gift. As I went through customs, I had the wombat in a bag with the head poking out. At first, they thought it was a real animal. When I gave it to my wife, she named it. Much to my surprise, a few months later, this stuffed animal received an America Online CD addressed to that name and our last name. Pretty strange as the name was not one I have ever heard used for a person - it was a term of endearment. To this day I have not been able to figure out how AOL would have gotten access to that information. On the plus side, that was an account we didn't feel we needed to monitor as wombats can't type.
#66272 by jmac
Wed Oct 06, 2010 9:05 am
If you used your real name on your profile, then you would have no way of knowing whether Ooma sold your information or not. You may or may not being seeing a surge in telemarketer calls/email spam/or snail-mail junk and never be able to know who/what was the source.

I never write on blogs like this and I don't want to prolong this, but I am receiving USPS "snail-mail" addressed to MY DOG. It is addressed to my first initial and my Dog (as my last name). Ooma is the only place where I ever used this combination, so I can guarantee you 100% that my info was SOLD. No other outlet has access to my dog's name, so how would you explain the snail-mail addressed to my dog???

I posted this issue here to find out why; and after reading the Privacy Policy, I now know that this is part of the bargain... I guess it's case closed.

** I should add that my dog's name is a crazy 10-character name!!!
#66291 by jmac
Wed Oct 06, 2010 11:38 am
lbmofo wrote:jmac, don't think ooma's privacy is any different than others'
Every company uses collected info about their own customers to further market their own products.
Ooma's policy explicitly states that they will not sell personal info. Pretty black & white.

http://www22.verizon.com/about/privacy/policy/
http://www.att.com/privacy
http://www.qwest.com/privacy/
http://www.sprint.com/legal/privacy.htm ... FT:Privacy
http://www.t-mobile.com/company/website ... vacypolicy
http://www.comcast.com/corporate/legal/ ... ement.html



LBMOFO- I'm not sure you read my previous post about the policy. When you quoted the "we will not trade, sell, or disclose..." statement, you excluded the beginning of the sentence that stated "EXCEPT AS SET FORTH IN THIS PRIVACY POLICY".. which includes WHEN they will sell the personal information....

If you read the PRIVACY POLICY closely, you will see that they can sell your information....

Privacy Policy
Ooma Inc. ("Ooma") is committed to your privacy. We obey all laws and regulations in the United States applicable to our use and disclosure of your information. Except as set forth in this Privacy Policy ("Policy"), we will not trade, sell, or disclose to any third party any form of Personal Information (as defined below) without your consent, and we will not disclose or make available any such Personal Information to any third parties seeking to market third party products without your consent.
*** "Except as set forth in the Privacy Policy, we will not trade, sell, disclose...." So, they define below WHEN they will sell your information...

Collection of Information
Ooma shall collect information, including, but not limited to, name, physical address, email address, telephone number, credit card information, and other Customer-supplied data (collectively referred to as "Personal Information") from Customers
*** Personal info includes name, physical address, email address, telephone number

Use of Information
Ooma will use Personal Information (1) to market our Products and Services to Customers and to Visitors that Ooma believes have interest in them, (2) to provide Services and Products requested by Customers and Visitors and (3) to enable its vendors and contractors to provide and assist Ooma in the marketing and provision of such Product s and Services to Ooma Customers and Visitors.
*** Ooma will use Personal Information to (1) to market our Products and Services to Customers and to Visitors that Ooma believes have interest in them, (2) to provide Services and Products requested by Customers and Visitors and (3) to enable its vendors and contractors to provide and assist Ooma in the marketing and provision of such Product s and Services to Ooma Customers and Visitors.
#66295 by lbmofo
Wed Oct 06, 2010 12:14 pm
That's the part that I said every company does.

Every company uses collected info about their own customers to further market their own products.
#66296 by jmac
Wed Oct 06, 2010 12:35 pm
lbmofo wrote:That's the part that I said every company does.

Every company uses collected info about their own customers to further market their own products.



I'm sorry for the confusion..., but I was looking at your last statement:

"Ooma's policy explicitly states that they will not sell personal info. Pretty black & white."

I was just replying, because it seems pretty obvious that they do based on their policy and my recent personal experience.
#66309 by Groundhound
Wed Oct 06, 2010 3:07 pm
Just wondering, have you ever given your address out over the phone, or is your number one that you ported to Ooma and may have been known to others before? Do you always have outbound CID (which includes CNAM with your dog's name) blocked?
#66310 by lbmofo
Wed Oct 06, 2010 3:14 pm
Not certain what's going on in your case but Ooma's privacy policy does not allow them to sell, share personal information.

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