Perhaps, Bobby needs to provide feedback to the support org. How can gross misinformation like this happen?WayneDsr wrote:If that came from support then they got it wrong. It's totally untrue. I have relatives with both Comcast voip and Vonage and have no problems getting calls from them.When I called tech support they told me that "Ooma only supports landline and mobile phone" incoming calls. And that is a quote from tech support.
Formerly employed at another VoIP company.
My opinions are my own.
So in desperation, I dug out my old MagicJack out of a box and hooked it to my laptop and sure enough my 800 service is able to reach the magicjack. So I'm partly thrilled about that. And another thought... my landline phone hasn't been disconnected yet ... so I'm wondering if that isn't part of the problem since I had my phone connected through the ooma scout through the wall jack that is still live with ATT.
So when ATT finally decides to getting around to shutting off the service I'll test it again. Thanks again for all the answers to my overly dramatic title to this post
On another side note... nothing to do with this service but just customer service in general. I chatted online with Dell sales support asking about the Windows 7 upgrade. And "Jennifer" at Dell almost had me spending over $300 for a complete windows ultimate 7 package when all I needed was a $180 upgrade from Vista Ultimate to 7 Ultimate. But this was before she told me I could update vista ultimate to 7 home premium. Sigh.... Thank goodness for forums!!!
Thanks for reading my rantings!
Ooma number calling other numbers tied to the same main device doesn't work (goes to voicemail, sans the workaround talked about in another thread) but Ooma number calling other Ooma number works great as long as they are assigned to different devices. I tried this with 2 Hubs connected to the same router; they called each other fine.
Now, back to my question...is the envelope button lit on your Scout by any chance? Turn up the brightness control if you don't see the blue tab lit on the Scout That Do Not Disturb feature (envelope lit) would make calls go straight to Voicemail. Press and hold to turn the feature off.
It doesn't really matter where the phone calls come from. They all go to a landline first and then from the landline to Ooma.WayneDsr wrote:
When I called tech support they told me that "Ooma only supports landline and mobile phone" incoming calls. And that is a quote from tech support.
If that came from support then they got it wrong. It's totally untrue. I have relatives with both Comcast voip and Vonage and have no problems getting calls from them.
The only exception may be Ooma to Ooma calls. They could keep all their calls on their system. Unless they have deals with other VOIP, Mobile, or other not landline carriers to direct calls directly throught the internet.