Something on your mind? Want to give us feedback on something in particular or everything in general? Tell us how we are doing!
#64369 by steirerbua
Fri Sep 10, 2010 10:30 am
I neglected to sign up for the "Premier" version of Ooma at the same time of establishing my Ooma account (within the 30 day time frame). As such, I a am being billed monthly USD 9.99 + tax. To correct this and establish an ANNUAL US 119.99 Premier Account - the very polite lady in Customer Service first had to downgrade my account back to BASIC and only on September 23 (13 days from now) will I be able to sign up for an annual Premier Account. Needless to say, I am incredulous at the length of time this procedure takes and would appreciate a logical explanation for this delay.
Thank you - Chris
#64373 by ntoy
Fri Sep 10, 2010 11:20 am
Hello Chris,

Unfortunately, it's a bug in our system where we have to wait till your account hits the date on your bill cycle.
Afterwards, basic service would then kick in.

Who is online

Users browsing this forum: Google [Bot] and 8 guests