Upgrade/flash telo firmware from USB drive

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stromo
Posts: 2
Joined: Sat Aug 28, 2010 9:42 am

Upgrade/flash telo firmware from USB drive

Post by stromo » Mon Aug 30, 2010 12:08 pm

Four days ago ooma pushed the 39530 rev to my telo. It failed and bricked my telo.
With the unit bricked, there is no way to complete a valid flash.

i spent 2 hours on the phone with tech support, waited 4 days for a refurbished unit (to
replace my 4-month old NEW unit), and have to pack up and ship the old unit to ooma.
This has been a big headache for me and a pointless expense for ooma.

[1]Why cant i download the firmware rev to my USB thumb drive and flash the telo myself????

[2]What happens when an ooma rev bricks my telo after my warranty expires?

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DTMF
Posts: 285
Joined: Sat Jan 23, 2010 5:55 pm

Re: Upgrade/flash telo firmware from USB drive

Post by DTMF » Mon Aug 30, 2010 2:09 pm

1 - It's just not the way Ooma does things. Ooma is a product aimed consumers who want to be hands-off, not for tech enthusiasts who want to connect and tweak in every conceivable fashion.

2 - I guess you'd better be prepared to document that the bricking was Ooma's fault, because otherwise, you're buying a new Ooma device. AFAIK, no one else has ever reported firmware-induced bricking in this forum, which means it's unlikely to happen to you again.
Ooma customer since November 2009.
Formerly employed at another VoIP company.
My opinions are my own.

murphy
Posts: 7166
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Upgrade/flash telo firmware from USB drive

Post by murphy » Mon Aug 30, 2010 2:22 pm

The most likely way to brick an Ooma box during update is to be there when it happens and see the lights start flashing and try to fix it by pulling the power at just the wrong time. If there is even a 100 millisecond danger period during the update, someone will manage to hit it according to Murphy's Law (Guess why I chose murphy for my forum name).
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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