My "fix" for incoming call problem

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cpahcg
Posts: 1
Joined: Tue Feb 23, 2010 8:42 am

My "fix" for incoming call problem

Post by cpahcg » Fri Aug 13, 2010 11:00 am

I was having trouble getting incoming calls to ring on my new Ooma that was set up with landline integration, although I could make outbound calls just fine. After several lengthy tech calls we isolated the "Wall" port on the Ooma device. This diagnosis was supported by the fact that when I jacked into the device via web browser (using a Cat-5 cable into the "Home Network" port), the status display said that a phone line was not connected.

Ooma agreed to send me a replacement unit. Before packing up the original unit I had a thought. I placed a L1/L2 type splitter on the wall jack, then connected the L2 side to the Ooma's Wall port with a phone cord. Success!! All incoming calls rang correctly. At one time I had two lines coming into that jack into my home office phone. Prior to getting the Ooma, I had only been using L2 which my phone was capable of distinguishing. Apparently the Ooma Telo looked for a tone on the L1 pair of the cord from the wall. When it didn't detect one, it reported that no line was connected.

I passed this along to Ooma tech support in case it might help them diagnose someone else's problem (oh, and I cancelled the replacement). A simple L1/L2 splitter saved the day. :idea:

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