Call Waiting with Caller ID doesn't work!

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Nat Ray
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Location: New Orleans, LA, USA

Call Waiting with Caller ID doesn't work!

Post by Nat Ray » Fri Aug 06, 2010 1:05 pm

When on the phone, and another call is recieved, I hear the call waiting tone, but the 2nd caller's information is not displayed on the handset. My wife is a real chatter-box, and needs this feature to determine who is in the queue :P

This appears to be a problem with the Telo, but not the Hub. When will this situation be rectified :?:

Best regards,
Nat Ray
Cox Communications > Motorola SB5120 > Netgear RangeMax WNDR3700 > Telo / Cisco Catalyst 2924 XL
Telo Handset / Panasonic KX-TG6445 + 7 other handsets = 12
3 Desktops / 4 Laptops / XBOX360 / Wii

QoS managed by router via Ethernet port . . .

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Nat Ray
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Location: New Orleans, LA, USA

Re: Call Waiting with Caller ID doesn't work!

Post by Nat Ray » Fri Aug 06, 2010 6:58 pm

Moderators . . . You need to talk to us, we need an update on this issue . . . :!:

Best Regards,
Nat Ray
Cox Communications > Motorola SB5120 > Netgear RangeMax WNDR3700 > Telo / Cisco Catalyst 2924 XL
Telo Handset / Panasonic KX-TG6445 + 7 other handsets = 12
3 Desktops / 4 Laptops / XBOX360 / Wii

QoS managed by router via Ethernet port . . .

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DTMF
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Re: Call Waiting with Caller ID doesn't work!

Post by DTMF » Fri Aug 06, 2010 7:37 pm

There are lots and lots of threads on this issue. Search the forum for "CWCID" and you'll see them.
Ooma customer since November 2009.
Formerly employed at another VoIP company.
My opinions are my own.

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Nat Ray
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Joined: Sat Jul 31, 2010 7:26 am
Location: New Orleans, LA, USA

Re: Call Waiting with Caller ID doesn't work!

Post by Nat Ray » Sun Aug 08, 2010 9:34 am

Received the following response 8/8/2010 11:30 AM CST, from Carol Romero of Team Ooma:

"Hello,

Thank you kindly for your email. We are currently working to resolve the inbound caller id issue on call waiting calls on the Telo. We have committed to resolve this issue by Mid to late September.

Thank you for your patience and understanding in this matter.

Should you have further questions or concerns, you are welcome to contact our support line at 888-711-6662 Monday-Friday 7am-7pm PST Saturday-Sunday 8am-5pm PST

Warmest regards,
Team Ooma"
Cox Communications > Motorola SB5120 > Netgear RangeMax WNDR3700 > Telo / Cisco Catalyst 2924 XL
Telo Handset / Panasonic KX-TG6445 + 7 other handsets = 12
3 Desktops / 4 Laptops / XBOX360 / Wii

QoS managed by router via Ethernet port . . .

dixielady
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Joined: Wed Jul 21, 2010 4:32 am
Location: Mississippi

Re: Call Waiting with Caller ID doesn't work!

Post by dixielady » Thu Sep 23, 2010 6:43 am

It is now late Sept.. it still doesnt work

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Nat Ray
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Joined: Sat Jul 31, 2010 7:26 am
Location: New Orleans, LA, USA

Re: Call Waiting with Caller ID doesn't work!

Post by Nat Ray » Thu Sep 23, 2010 6:27 pm

Carol Romero of Team Ooma wrote:We are currently working to resolve the inbound caller id issue on call waiting calls on the Telo. We have committed to resolve this issue by Mid to late September.
Accordingly, October 1st is the drop-dead date for resolution of this issue. My better half has been bugging the hell out of me about it. For us, this is the last hurdle to a phone system comparable to what we had prior to Ooma.

Best regards,
Nat Ray :cool:
Last edited by Nat Ray on Fri Sep 24, 2010 4:55 am, edited 1 time in total.
Cox Communications > Motorola SB5120 > Netgear RangeMax WNDR3700 > Telo / Cisco Catalyst 2924 XL
Telo Handset / Panasonic KX-TG6445 + 7 other handsets = 12
3 Desktops / 4 Laptops / XBOX360 / Wii

QoS managed by router via Ethernet port . . .

dixielady
Posts: 18
Joined: Wed Jul 21, 2010 4:32 am
Location: Mississippi

Re: Call Waiting with Caller ID doesn't work!

Post by dixielady » Fri Sep 24, 2010 3:54 am

There is no point in having CWCID if you cannot see who is calling.

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Bobby B
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Re: Call Waiting with Caller ID doesn't work!

Post by Bobby B » Fri Sep 24, 2010 10:57 am

The Telo release that contains this fix (along with some new features) has been delayed until October.
Bobby B

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Nat Ray
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Location: New Orleans, LA, USA

Re: Call Waiting with Caller ID doesn't work!

Post by Nat Ray » Sat Sep 25, 2010 1:46 pm

Bobby B wrote:The Telo release that contains this fix (along with some new features) has been delayed until October.
Thanks Bobby B, we appreciate your response . . .

Best regards,
Nat Ray :cool:
Cox Communications > Motorola SB5120 > Netgear RangeMax WNDR3700 > Telo / Cisco Catalyst 2924 XL
Telo Handset / Panasonic KX-TG6445 + 7 other handsets = 12
3 Desktops / 4 Laptops / XBOX360 / Wii

QoS managed by router via Ethernet port . . .

dixielady
Posts: 18
Joined: Wed Jul 21, 2010 4:32 am
Location: Mississippi

Re: Call Waiting with Caller ID doesn't work!

Post by dixielady » Thu Oct 07, 2010 4:05 am

Bobby B wrote:
The Telo release that contains this fix (along with some new features) has been delayed until October.

It is October and mine is still not working

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