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Forwarding to Multi-Ring

Posted: Mon Aug 02, 2010 8:32 pm
by CaptainKen
I have my forwarding set up for Multi-Ring and love it for the most part, but there is one thing that needs to be fixed. I would like to be able to set up one of my number to forward to my cell phone and the other number to forward to my wife's cell phone. If I log into My Ooma using phone number 281-359-XXXX and set that number to forward to my cell phone and then log out all number will forward to my cell phone. If I then log in under my other number 570-244-XXXX and set that to forward to my wife's cell phone and log out again all number will ring her cell phone. Can we look at having the option of having each of our number forward to a different phone number? The way it works now is all lines will default to the last number input no matter what phone number you use to log into My Ooma.

Re: Forwarding to Multi-Ring

Posted: Mon Aug 02, 2010 8:54 pm
by ajw522
Do you have the the secondary line as a personal device? That's the only way you can log into My Ooma and have a completely separate account on My Ooma, and you can have separate forwarding preferences.

Re: Forwarding to Multi-Ring

Posted: Mon Aug 02, 2010 10:43 pm
by CaptainKen
I actually have three lines on Ooma, and I can log on to My Ooma on all three lines, the problems is you can't have separate forwarding preferences. I can log on to any one of the three numbers and set up forwarding and the other two line default to the same forwarding number.

Re: Forwarding to Multi-Ring

Posted: Mon Aug 02, 2010 11:46 pm
by ajw522
CaptainKen wrote:I actually have three lines on Ooma, and I can log on to My Ooma on all three lines, the problems is you can't have separate forwarding preferences. I can log on to any one of the three numbers and set up forwarding and the other two line default to the same forwarding number.
Are these 3 lines on seperate Telo Handsets or Scouts as Personal Devices?

Re: Forwarding to Multi-Ring

Posted: Tue Aug 03, 2010 10:32 am
by CaptainKen
They are on separate Telo Handsets.

Re: Forwarding to Multi-Ring

Posted: Tue Aug 03, 2010 11:46 am
by ntoy
Hello,

In looking at your account, you currently have both numbers being shared. You can log into My Ooma to move the 2nd number to a telo handset to make it private.

Re: Forwarding to Multi-Ring

Posted: Tue Aug 03, 2010 3:16 pm
by ajw522
ntoy wrote:Hello,

In looking at your account, you currently have both numbers being shared. You can log into My Ooma to move the 2nd number to a telo handset to make it private.
Yes - that is what you would have to do. You can only have separate settings if the two numbers are private.

Re: Forwarding to Multi-Ring

Posted: Tue Aug 03, 2010 3:16 pm
by CaptainKen
ntoy wrote:Hello,

In looking at your account, you currently have both numbers being shared. You can log into My Ooma to move the 2nd number to a telo handset to make it private.

I will do that, will that allow me to forward each number to a different cell phone?

Re: Forwarding to Multi-Ring

Posted: Tue Aug 03, 2010 3:25 pm
by Bobby B
You can now setup unique forwarding numbers for each of the numbers on a single device in Preferences->Calling

Re: Forwarding to Multi-Ring

Posted: Tue Aug 03, 2010 3:53 pm
by CaptainKen
Thanks Bobby, it is doing just what I have been trying to get it to do for several months now. I guess this was a recent change in the new firmware?