Not to hijack this thread, but I took this advice recently after being "zapped" last week. After sulking around here for days wondering what it was going to cost me to get back online with Ooma, I called tech support on Tuesday. They went through a few obvious questions with me over the phone, and once they determined that my Hub (still under warranty) wouldn't even connect with my broadband modem/hub, they promised to send another unit.bw1 wrote:First, I would do as southsound mentioned and try to get a warranty replacement. Also, your insurance should cover lightning damage. Finally, if you are an existing customer with an existing account, there should be no re-activation fee for a replacement device, AFAIK.
To my amazement, just a day later UPS delivered my replacement Hub (in the pouring rain!) and, once I discovered my AC/DC adapter was also bad, I'm now back up and running! Couldn't be happier. Hope you get some satisfaction soon.