I didn't mind paying $9.99 for the app. I minded having to pony up $10 into my prepaid account in order to use the app. Being a premier customer should have been enough to get going.
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bryanlyle wrote:I didn't mind paying $9.99 for the app. I minded having to pony up $10 into my prepaid account in order to use the app. Being a premier customer should have been enough to get going.
Philmatic wrote:What if someone just wanted to use the app to check on their recent calls, listen to and manage voicemail, manage forwarding options
Philmatic wrote:What if someone just wanted to use the app to check on their recent calls, listen to and manage voicemail, manage forwarding options or initiate regular carrier based phone calls but send the Ooma caller ID information (Like GV)? They'd have to pay $10 for the app then another $10 to prepay it with minutes they don't intend to ever use?
Philmatic wrote:Guys? What the heck is this?
Why am I being charged $10 for an app that won't do anything useful until I pay an extra $10 to prepay my account that supposedly gives me 250 free minutes a month? Doesn't that negate the free aspect of it?
Why on EARTH am I being charged a per minute rate when my Ooma account COMES with it's own allotment of minutes? Shouldn't mobile minutes be pulled from the same bucket?
What if someone just wanted to use the app to check on their recent calls, listen to and manage voicemail, manage forwarding options or initiate regular carrier based phone calls but send the Ooma caller ID information (Like GV)? They'd have to pay $10 for the app then another $10 to prepay it with minutes they don't intend to ever use?
You guys have failed us, this is a HUGE mistake from a business perspective, and it may be enough to drive me away from Ooma. That won't affect you guys anyway since I've already PREPAID for the hardware, a years worth of premiere, a number port and a few telo's. I'm disappointed.
Philmatic wrote:Guys? What the heck is this?
Why am I being charged $10 for an app that won't do anything useful until I pay an extra $10 to prepay my account that supposedly gives me 250 free minutes a month? Doesn't that negate the free aspect of it?
Why on EARTH am I being charged a per minute rate when my Ooma account COMES with it's own allotment of minutes? Shouldn't mobile minutes be pulled from the same bucket?
What if someone just wanted to use the app to check on their recent calls, listen to and manage voicemail, manage forwarding options or initiate regular carrier based phone calls but send the Ooma caller ID information (Like GV)? They'd have to pay $10 for the app then another $10 to prepay it with minutes they don't intend to ever use?
You guys have failed us, this is a HUGE mistake from a business perspective, and it may be enough to drive me away from Ooma. That won't affect you guys anyway since I've already PREPAID for the hardware, a years worth of premiere, a number port and a few telo's. I'm disappointed.
ooma-fan wrote:Charging on both application AND usage is a huge mistake from business perspective. it's trying to make money from existing OOMA users group, instead of attracting more users to the OOMA community.
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