Something on your mind? Want to give us feedback on something in particular or everything in general? Tell us how we are doing!
#58148 by Groundhound
Thu Jun 17, 2010 9:21 am
VicMatson wrote:You have a point, but Ooma could have handled it better by having a disclaimer as required when advertising something. If anything they are guilty of relying on a return policy. I think it took me 20 minutes to drive to BestBuy and another 20 minutes in line to make a return the last time I returned something. Then on top of that I had to keep an eye on my credit card bill till it was applied. Mind you, I was not compensated for my time and the product was defective. After that debachle all recipts go on the fridge with a note.

If Ooma sent out an ad touting Bluetooth as an included feature with no mention of Premier, then they should offer full refunds for anyone who purchased in response to the ad (which they do), and should also stop sending out such ads. Having not seen the ad in question, I can only speak in the hypothetical sense.
#58214 by oomg
Fri Jun 18, 2010 8:55 am
MWPollard wrote:That is making an assumption, or in legal jargon, facts not in evidence. We don't know that the disclaimer wasn't made, since the full text of the ad isn't posted here.


I agree with MWP... can't really render an opinion without seeing the exact email that had been sent to the OP.
#58220 by scoutconnor
Fri Jun 18, 2010 10:02 am
In the email that I received from Ooma on 6/9 with the subject line "Free Bluetooth Adapter with Upgrade to the Ooma Telo", it clearly states "Note: The Telo Upgrade Program is for Ooma Premier subscribers only. Click here to upgrade to Ooma Premier."
It is underneath the pictures of the Telo, the Handset, and the Adapter.
Although it doesn't state that you need it for the Bluetooth adapter, it is assumed in that Premier is required in order to even follow through with the offer.
There is no false advertising in the email, you just need to read everything before buying.
While I cannot be sure this is the same email the OP received, The chances are quite high that it was just a batch email that went out to all Ooma hub owners.
Attachments
ad.gif
ad.gif (43.24 KiB) Viewed 2137 times
#58230 by Groundhound
Fri Jun 18, 2010 11:44 am
scoutconnor wrote:It is underneath the pictures of the Telo, the Handset, and the Adapter.

And again at the very bottom of the email, so twice it is made clear that Premier is required.
#58249 by jakeman02
Fri Jun 18, 2010 8:02 pm
oliverfischer wrote:It is not my job as a consumer to do 'research'!


Doing the research is is your, my and every other consumers number one responsibility when purchasing a product or service from any company.
#58258 by oliverfischer
Sat Jun 19, 2010 4:45 am
This was not the email I got. And even this one only states that you need to be a premium subscriber to get the offer not that you need premier subscription to use the Bluetooth feature. Which still is misleading at best.

And NO it is not my responsibility as a customer to research every claim an advertiser is using (or not). The only thing that can be expected from a consumer is that he studies the offer carefully and rules out any obvious scam or falsehood. If I get an offer that advertise a Bluetooth adapter to pair my cell phone to my ooma, I can and should expect that it works and if it does not state "you will need premium subscription to use the feature" I should not expect that I need this.

Also I am NOT a premium subscriber so why send someone an offer that needs a premium subscription to use all the features where it nowhere states that I need premium to do so.

I guess what angers me the most is that I am an ooma fan and I did not expect this kind misleading advertising from them.

And VicMatson is right! No matter how generous a return policy is, no company ever compensates you for your time extra costs you incurred and in most cases not even the return shipping. So you guys expect me to incur all that for something ooma has caused by a misleading advertising email?

As stated above I am not going to sue ooma but I would not be surprised if one of the vulgar lawyers will. My post was never a threat from me to anyone, rather a constructive criticism to change their advertising to a more clear style where consumers do not have to do more "research" and not get mislead.

I still love the product and the 'service' ooma provides but I did get mislead and have now a Bluetooth adapter that I can not use!
#58264 by scoutconnor
Sat Jun 19, 2010 7:40 am
oliverfischer wrote:This was not the email I got. And even this one only states that you need to be a premium subscriber to get the offer not that you need premier subscription to use the Bluetooth feature. Which still is misleading at best.

If that is not the email you received, please post yours. It would seem odd that Ooma would send out 2 different emails with the same exact offer at around the same time that have different wording, with mine mentioning Premier and yours lacking such wording...
I don't know how it is misleading, When I got the email, I went right down, saw that I would need premier, and archived it because I don't have premier.
If you must be a premier member to get the offer, how does the need for premier for the adapter matter? If you go to the Bluetooth page, it will tell you that you need premier and in the email it tells you you need premier. Even if you just got the email and discovered an adapter exists, you would (well, most people) go to the Bluetooth page to learn more before making a purchase.
If a company spells out it's terms in writing and someone neglects to read them, it isn't the company's fault that a consumer messed up and purchased something that was incompatible. It's kind of like signing up for Vonage and expecting to just plug your phone into your modem to get service. If you don't read that you need Vonage's adapter, even though it is clearly stated both in their emails and website, it is your fault that you are paying Vonage without getting the benefits of Vonage phone service.
oliverfischer wrote:And VicMatson is right! No matter how generous a return policy is, no company ever compensates you for your time extra costs you incurred and in most cases not even the return shipping. So you guys expect me to incur all that for something ooma has caused by a misleading advertising email?

I disagree, when my Xbox 360 got the RROD, Microsoft sent me a prepaid label to ship it back as well as a box to put it in. They did the same thing for my Zune. When I got my Xbox back, There was a letter apologizing for the inconvenience as well as a free month of Xbox Live to compensate me for my time.
#58292 by Marshall
Sat Jun 19, 2010 3:07 pm
oliverfischer wrote:It is not my job as a consumer to do 'research'!


But Oliver - you clearly did do research as you stated earlier because you wanted to verify whether Premium was required. You simply didn't look in the right places. Not defending a lack of disclosure but from what I can tell here, the feature was adequately advertised. Also not sure that you'd expect to be covered for any additional costs you incurred since those were your own choice.

Who is online

Users browsing this forum: Google [Bot] and 4 guests