How to take apart Telo

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mlf149
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Joined: Thu May 27, 2010 3:04 pm

How to take apart Telo

Post by mlf149 » Thu May 27, 2010 3:04 pm

Anyone know how to open up their Telo device?

Groundhound
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Location: Atlanta, GA

Re: How to take apart Telo

Post by Groundhound » Thu May 27, 2010 3:27 pm

You got a thing against warranties?

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southsound
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Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: How to take apart Telo

Post by southsound » Thu May 27, 2010 3:43 pm

Months back, someone pulled a cable and their Telo wound up in several pieces on the floor. So I know that it can be done - but I don't recall if their unit ever worked after that. I would think that Groundhound is on the right track. Since there are no user serviceable parts inside, why would you want to even open it?

Edited to remove a link.
Last edited by southsound on Thu May 27, 2010 4:09 pm, edited 1 time in total.
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
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mlf149
Posts: 2
Joined: Thu May 27, 2010 3:04 pm

Re: How to take apart Telo

Post by mlf149 » Thu May 27, 2010 3:59 pm

Thanks for the link.

I have a bad speaker. It crackles like the connection is loose. Ooma sent me a replacement device but its used, an older model, and is scratched. I'd rather keep the one I have. I'm pretty good with taking things apart but there are no visisble/obvious screws to take it appear. From those photos it looks like the speaker is mounted to the case and has leads to the motherboard. This is what I was hoping for. I didnt' want it to be soldered onto the board.

I'll still wait to see if someone knows how to open it.

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southsound
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Re: How to take apart Telo

Post by southsound » Thu May 27, 2010 4:07 pm

From what I know about the integrity of ooma, they would not want you to have a replacement that was not in great condition. Why not email one of the moderators like ntoy or Bobby B and see what they can do first. The folks at ooma are top-notch and they view customer satisfaction as a very high priority. Older model is not a problem because it will recieve the latest firmware update - but cosmetically, your replacement under warranty should not look like it was dropped by that fellow I mentioned in my reply - it should LOOK NEW even if it is refurbished.
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.

ntoy

Re: How to take apart Telo

Post by ntoy » Thu May 27, 2010 4:08 pm

Hello,

Yes, please do not open the box. Please email me directly & we can send you another unit.

Regards,
Norm

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lbmofo
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Re: How to take apart Telo

Post by lbmofo » Thu May 27, 2010 4:12 pm

southsound wrote:but cosmetically, your replacement under warranty should not look like it was dropped by that fellow I mentioned in my reply - it should LOOK NEW even if it is refurbished.
Agree.

On a lighter note, I thought you were trying to custom make a clear shell :)

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Sundbergtoday
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Joined: Thu Oct 09, 2014 3:39 pm

Re: How to take apart Telo

Post by Sundbergtoday » Thu Oct 09, 2014 3:53 pm

Mine telo broke loose, but motherboard pieces perfectly intact. Just need help knowing where the loose cable as seen in the picture should go. On one end it is snuggly fit into the motherboard and the other end is designed, perhaps, to be loose and have no corresponding part to which it attaches
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kdmc69
Posts: 502
Joined: Wed Aug 27, 2008 1:15 pm
Location: Raleigh, NC

Re: How to take apart Telo

Post by kdmc69 » Thu Oct 09, 2014 6:11 pm

I've never had one apart, but just guessing that it is the speaker.
Ooma Customer Since: August 2008
Ooma Equipment: 2 Telos + 2 HD2 Handsets
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TWC ->Router -> Telo1
TWC ->Router -> Telo2

MPDano
Posts: 21
Joined: Mon Mar 01, 2010 7:10 pm

Re: How to take apart Telo

Post by MPDano » Mon Jan 23, 2017 7:07 pm

Sundbergtoday wrote:Mine telo broke loose, but motherboard pieces perfectly intact. Just need help knowing where the loose cable as seen in the picture should go. On one end it is snuggly fit into the motherboard and the other end is designed, perhaps, to be loose and have no corresponding part to which it attaches
Good pic of the speaker. I may try to find a replacement since Ooma doesn't stand by their devices.
Leo Dano
Ooma User since March 2010

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