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#56850 by southsound
Thu May 27, 2010 3:43 pm
Months back, someone pulled a cable and their Telo wound up in several pieces on the floor. So I know that it can be done - but I don't recall if their unit ever worked after that. I would think that Groundhound is on the right track. Since there are no user serviceable parts inside, why would you want to even open it?

Edited to remove a link.
Last edited by southsound on Thu May 27, 2010 4:09 pm, edited 1 time in total.
#56851 by mlf149
Thu May 27, 2010 3:59 pm
Thanks for the link.

I have a bad speaker. It crackles like the connection is loose. Ooma sent me a replacement device but its used, an older model, and is scratched. I'd rather keep the one I have. I'm pretty good with taking things apart but there are no visisble/obvious screws to take it appear. From those photos it looks like the speaker is mounted to the case and has leads to the motherboard. This is what I was hoping for. I didnt' want it to be soldered onto the board.

I'll still wait to see if someone knows how to open it.
#56852 by southsound
Thu May 27, 2010 4:07 pm
From what I know about the integrity of ooma, they would not want you to have a replacement that was not in great condition. Why not email one of the moderators like ntoy or Bobby B and see what they can do first. The folks at ooma are top-notch and they view customer satisfaction as a very high priority. Older model is not a problem because it will recieve the latest firmware update - but cosmetically, your replacement under warranty should not look like it was dropped by that fellow I mentioned in my reply - it should LOOK NEW even if it is refurbished.
#56853 by ntoy
Thu May 27, 2010 4:08 pm
Hello,

Yes, please do not open the box. Please email me directly & we can send you another unit.

Regards,
Norm
#56854 by lbmofo
Thu May 27, 2010 4:12 pm
southsound wrote:but cosmetically, your replacement under warranty should not look like it was dropped by that fellow I mentioned in my reply - it should LOOK NEW even if it is refurbished.

Agree.

On a lighter note, I thought you were trying to custom make a clear shell :)

ImageImage
#123588 by Sundbergtoday
Thu Oct 09, 2014 3:53 pm
Mine telo broke loose, but motherboard pieces perfectly intact. Just need help knowing where the loose cable as seen in the picture should go. On one end it is snuggly fit into the motherboard and the other end is designed, perhaps, to be loose and have no corresponding part to which it attaches
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#123590 by kdmc69
Thu Oct 09, 2014 6:11 pm
I've never had one apart, but just guessing that it is the speaker.
#137164 by MPDano
Mon Jan 23, 2017 7:07 pm
Sundbergtoday wrote:Mine telo broke loose, but motherboard pieces perfectly intact. Just need help knowing where the loose cable as seen in the picture should go. On one end it is snuggly fit into the motherboard and the other end is designed, perhaps, to be loose and have no corresponding part to which it attaches


Good pic of the speaker. I may try to find a replacement since Ooma doesn't stand by their devices.

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