Member since Mar 2009 Its a great service until you have a problem. At the beginning of this month my phone number started giving incoming calls a "number not in service message".. during my many phone calls i told them repeatedly that i could make calls out and to it from other voip phones in the ooma system and that the only problem was the number was not routing correctly through the standard landline (POTS) telephone system switches. Almost amonth later (today) they called me and said that they have discovered that verizon has ported my number???? If so then why is it going to a disconnected message.. also if they were informed of the port why is it still working on their system and why didnt they contact their customer (me) to verify it. I was informed that I would have to call verizon and get it straight. That they can do nothing. Isnt this slamming and doesnt the phone carrier that has the number (ooma) have to give permission for another carrier (verizon) to port the number they own? I was told they have no control over their numbers (like a normal carrier does) and that I will have to take it up with verizon personally. And this is from one of the level 3 switch engineers.
I don't know about everyone else but I need my number to be more reliable than ..."we have no control" and it taking a month to figure out what happened. I figure that with the cost of the unit and the 2 yrs of premium service I have paid for. I could have gotten equal voip service from one of the major carriers with probably the same crappy service but at least I'd still have a working number
I don't know about everyone else but I need my number to be more reliable than ..."we have no control" and it taking a month to figure out what happened. I figure that with the cost of the unit and the 2 yrs of premium service I have paid for. I could have gotten equal voip service from one of the major carriers with probably the same crappy service but at least I'd still have a working number