Blacklist Feedback

Something on your mind? Want to give us feedback on something in particular or everything in general? Tell us how we are doing!
miloh54
Posts: 3
Joined: Tue Feb 03, 2009 10:37 am

Blacklist Feedback

Post by miloh54 » Thu Feb 05, 2009 8:15 am

is there a way that we could (silently) block a call without the message let the caller (like the in-law) know that their call has been blocked?

frenchcamp49er
Posts: 167
Joined: Thu Jan 08, 2009 8:42 pm

Re: Blacklist Feedback

Post by frenchcamp49er » Thu Feb 05, 2009 12:52 pm

I like this question :)
Customer Since: January 2009
Ooma Hardware: Ooma Hub/Scout; Telo 04/02/10
Ooma Service: Premier Lifetime (Since December 2009)

scots
Posts: 236
Joined: Fri Dec 19, 2008 6:26 pm
Location: Raleigh, NC
Contact:

Re: Blacklist Feedback

Post by scots » Thu Feb 05, 2009 12:54 pm

There's a dropdown menu on the blacklist page that will let you send calls directly to voicemail. This way they just get whatever your voicemail message is rather than a message telling them they've been blocked. This affects all numbers on your blacklist though. You can't pick and choose which numbers get treated which way.

That would be a nice enhancement to the blacklist. Allow us to select how each individual number on the blacklist is handled. I used to be with a VoIP provider who did this. At the time you added a number to the blacklist you selected how you wanted the call from that number to be handled. They had several options including sending directly to voicemail, playing a "your number is blocked" message, playing a "take my number off your list" message (for telemarketers), or giving the caller a busy signal.

atici
Posts: 176
Joined: Fri Oct 03, 2008 8:22 am

Re: Blacklist Feedback

Post by atici » Thu Feb 05, 2009 1:06 pm

In addition to the options you listed I'd like one where the line sounds like ringing normally to the caller but it actually doesn't.

User avatar
Bobby B
Ooma Moderator
Posts: 1457
Joined: Mon Feb 18, 2008 8:41 pm
Location: Palo Alto, CA
Contact:

Re: Blacklist Feedback

Post by Bobby B » Thu Feb 05, 2009 3:10 pm

Yes, it would definitely be better to have the ability to play a disconnect tone, perpetually ring or some sort of other generic message for those in-laws :)

I was thinking it would be great if we even allowed users to record their own blacklisting block message, e.g. "You are the weakest link, goodbye!"

We'll see what can be done in the near-future.
Bobby B

rbuck
Posts: 30
Joined: Mon Jan 05, 2009 5:43 pm

Re: Blacklist Feedback

Post by rbuck » Fri Feb 20, 2009 4:02 pm

How about blocking based off of CALLER ID text?? I get a call from "CALL CENTER, MI" about every other day. Its a robocaller with that beloved, "THIS IS AN IMPORTANT CALL ABOUT YOUR AUTO INSURANCE/CREDIT CARD/SATELLITE RECEIVER/ETC PRESS 1 TO HEAR THIS URGENT INFORMATION NOW". The number keeps rotating and I keep blocking it but the CALLER ID is always "CALL CENTER, MI".

Please help me drive this devil from my phone!!!

User avatar
skellener
Posts: 97
Joined: Tue Aug 26, 2008 12:00 pm
Location: So. Cal.
Contact:

Re: Blacklist Feedback

Post by skellener » Fri Feb 20, 2009 9:42 pm

miloh54 wrote:is there a way that we could (silently) block a call without the message let the caller (like the in-law) know that their call has been blocked?
Just don't answer the phone if Caller ID says it's the in-laws. Sometimes it's easier to do things yourself. Not sure why Ooma needs to address this.

rbuck
Posts: 30
Joined: Mon Jan 05, 2009 5:43 pm

Re: Blacklist Feedback

Post by rbuck » Sun Mar 01, 2009 4:33 pm

Skellener - with Ooma we control our phone, thats the selling point, we don't want the phone to ring at all if callers fall within our criteria.

gpadick
Posts: 33
Joined: Thu Mar 26, 2009 11:10 am

Re: Blacklist Feedback

Post by gpadick » Mon Mar 30, 2009 12:43 pm

I would like detection of the caller right away so I don't have to listen to the phone ringing so long. I have it set for "block" so I would just as soon not here the phone ring at all or just once to show that it connected.
As for me and my house,
We will serve the Lord.

Joshua 24:15

Dick

User avatar
jeff301
Posts: 14
Joined: Sat Feb 07, 2009 10:05 am

Re: Blacklist Feedback

Post by jeff301 » Fri Apr 10, 2009 10:52 am

when i try to blacklist a number, i can only have one window open in internet explorer and i have to change the number from: (xxx) xxx-xxxx which is the default, to xxx-xxx-xxxx. if i don't, internet explorer locks up and i have to control, alt, delete to close internet explorer. what's that all about?

Post Reply