1. To keep me as a customer, they installed a very basic 2nd line (waived all installation charges) and added DSL to that line. Customer retention rates with the new line and DSL were less than dry looping my original DSL line with the extra charge. Make sure they bill the second line/DSL on a separate account.
2. Cancelled the DSL on my first line and ported that number to Ooma. Still waiting for the porting to be done. You can keep your email addresses and internet accounts when you re-register your modem and DSL once the 2nd line is installed. I had no interuption of service.
3. Once porting is done, I will cancel the first line and only have the 2nd line w/ DSL for under $30/month with High Speed Pro service (3Mbps) and use the line with DSL as emergency landline.
Hope this helps!
So what you're saying is that you added a new dsl/landline on the new second line with a new phone number?
After the 2nd line was installed for backup landline/DSL service, I ported my old line to Ooma, and that process is currently going on. I live in Michigan, so the incentives might be different for you, but I have found that if you call and complain about prices and say you will go elsewhere (but do it nicely without making them mad or offended) they will discount anything. I was only paying $20/month for DSL Pro (lifetime rate) before I started this adventure.
I have already connected my modem to the new line/DSL service and registered the account online so it works with the new number. In the next week, I will cancel the DSL on my original line since the internet account is fully transfered now.
Once the original phone number porting is complete, I am going to cancel that line and I will have my original number as an Ooma number, a backup landline (the new one), and DSL service all for $30/month.
Sorry of the mostly repeat post prior to this,
No updates here. I'm still waiting for my porting to be completed, then I can fire my phone company. Uh, hopefully fire my phone company.trim81 wrote:Mike and number9: any updates to your scenario?
Did ATT shut down the DSL as well?
I'm also in Indiana. Near Notre Dame. Go Irish!