innternational charge

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ziwei
Posts: 4
Joined: Sat Jan 16, 2010 4:59 pm

innternational charge

Post by ziwei » Sat Jan 16, 2010 5:02 pm

Recently, for more than 1 week, I was overcharged for international calls. For rxample,
Jan-14 08:28 PM 0:02 2.8¢ $0.10

I do not understand why I was charged $0.10 instead of $0.056.

and for some unsuccessful calls, I was charged $0.07, each time, 1 minute.

any ideas? Thanks

ziwei
Posts: 4
Joined: Sat Jan 16, 2010 4:59 pm

Re: innternational charge

Post by ziwei » Sat Jan 16, 2010 5:15 pm

I attach a snapshot of my account here.
Attachments
ooma-charge.png
ooma-charge.png (23.65 KiB) Viewed 1132 times

murphy
Posts: 7165
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: innternational charge

Post by murphy » Sat Jan 16, 2010 5:28 pm

Take each call and multiply 2.8 cents by the time.
Round the result up to the next whole cent (standard practice by all phone companies).
Add 4 cents.

Every one of your calls that I checked (I didn't check them all) meets that formula.
The published per minute rates do not include the fixed call completion fees.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

ziwei
Posts: 4
Joined: Sat Jan 16, 2010 4:59 pm

Re: innternational charge

Post by ziwei » Sat Jan 16, 2010 5:37 pm

This is my third month. For the first two months, it is always 2.8 cents per minutes, and for many times I was charges
8 cents for 3 minutes. this happened only since two weeks ago.

It seems you are right about adding 4 cents each time. But I do not understand why this change applied to my account after 2 months

very strange.

amoney
Posts: 586
Joined: Tue Dec 22, 2009 9:43 pm

Re: innternational charge

Post by amoney » Sat Jan 16, 2010 10:19 pm

I was also about to note the connection fees.

Cant comment about why you did not seem to get those fees prior? You can try customer service and see if they have a reason for you.

BTW, can you elaborate on your international calling experience... call quality?
Comcast > Telo > WRT54G

murphy
Posts: 7165
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: innternational charge

Post by murphy » Sun Jan 17, 2010 4:42 am

ziwei wrote:This is my third month. For the first two months, it is always 2.8 cents per minutes, and for many times I was charges
8 cents for 3 minutes. this happened only since two weeks ago.

It seems you are right about adding 4 cents each time. But I do not understand why this change applied to my account after 2 months

very strange.
The only other thing that 2 months brings to mind is the free Premier trial.
Do you have Premier or did the trial just expire?
I don't know why that would make a difference.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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