Call Forwarding - Take off the press 1 or make it an option!

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Mido
Posts: 5
Joined: Wed Jan 13, 2010 5:07 pm

Re: Call Forwarding - Take off the press 1 or make it an option!

Post by Mido » Thu Jan 14, 2010 9:21 am

joeed2 wrote:It is unlikely this will be available in the next 60 days. So you might as well take it back now. Then check back periodically. If/when they do away with the "1", you can always go back and buy it again.
I listened to your wisdom and canceled my account ;)

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crpeck
Posts: 26
Joined: Sat Oct 17, 2009 7:26 am

Re: Call Forwarding - Take off the press 1 or make it an option!

Post by crpeck » Thu Jan 14, 2010 1:44 pm

Here's my vote for making the "Press 1" optional. It's very annoying - it's fine with me if it goes to VM on my other phone, it's in my pocket!

Questor
Posts: 2
Joined: Mon Jan 11, 2010 9:28 pm

Re: Call Forwarding - Take off the press 1 or make it an option!

Post by Questor » Fri Jan 15, 2010 2:12 pm

jmassimilla wrote:...Currently, the only time it will forward directly without having to press 1 is if you select the "Forward on internet outage" option. I've disconnected my hub from the internet and selected that option when I've wanted to forward calls and it's worked fine.
Maybe thats the way it works for a Lifetime Premier Subscriber, but it isn't the way it works for me. I've actually tried what you've written different ways, trying immediately to waiting a couple of days, but when I disconnect the ooma, it ends up going straight to voice mail, it NEVER rings the other number as you describe. :cry:

noxid8
Posts: 3
Joined: Sun Feb 14, 2010 2:14 pm

Re: Call Forwarding - Take off the press 1 or make it an option!

Post by noxid8 » Sun Feb 14, 2010 2:20 pm

Oh yes please fix this. It almost always out of the office and it forwards to my cell. Having to push one to accept is sooooooo annoying not to say dangerous when I'm driving like someone mentioned.

amoney
Posts: 586
Joined: Tue Dec 22, 2009 9:43 pm

Re: Call Forwarding - Take off the press 1 or make it an option!

Post by amoney » Sun Feb 14, 2010 4:45 pm

Questor wrote:
jmassimilla wrote:...Currently, the only time it will forward directly without having to press 1 is if you select the "Forward on internet outage" option. I've disconnected my hub from the internet and selected that option when I've wanted to forward calls and it's worked fine.
Maybe thats the way it works for a Lifetime Premier Subscriber, but it isn't the way it works for me. I've actually tried what you've written different ways, trying immediately to waiting a couple of days, but when I disconnect the ooma, it ends up going straight to voice mail, it NEVER rings the other number as you describe. :cry:
There have been other users posting the same experience, I think one needs to call support and have them check the account, something not working as it should be.
Comcast > Telo > WRT54G

WaltW
Posts: 2
Joined: Thu Mar 18, 2010 8:10 am

Re: Call Forwarding - Take off the press 1 or make it an option!

Post by WaltW » Thu Mar 18, 2010 8:44 am

Add me as someone who would like to have this as an option. Our calls roll over to my wife's cell phone. It is inconvenient to press a button to accept a call and then have to listen to tell if a second Ooma response is needed if the call is a rollover. Plus you cannot answer hands-free with a Bluetooth headset. We miss and have to dial back most of our calls.

azvanpire
Posts: 1
Joined: Mon Mar 22, 2010 9:49 am

Re: Call Forwarding - Take off the press 1 or make it an option!

Post by azvanpire » Mon Mar 22, 2010 10:00 am

I also have to say the "Press 1" message is a pain in the ass! If I want my calls forwarded to another number.......I want my calls forwarded to another number! Ooma let go of the call and send it on its way! If I forward it to my cell phone, guess what I WANT to answer it with my cell phone or how about letting ME make the decision to answer or let it go to my CELL phone voice mail! OOMA LISTEN TO YOUR CUSTOMERS............GET RID OF THE PRESS 1 OPTION ! If you get a call and the customer has it forwarded to another number, send it on its way and let go, back off, leave it alone! I HOPE YOU ARE LISTENING!

effects66
Posts: 1
Joined: Thu Mar 25, 2010 4:26 pm

Re: Call Forwarding - Take off the press 1 or make it an option!

Post by effects66 » Thu Mar 25, 2010 4:35 pm

TAKE THIS FEATURE OFF!!! Or at the very least make it an OPTION!! I get 20-30 call a day that have to be forwarded and by pressing one is one annoying, two, because it gets forward to my phone I don't have the time to press the number one and so I miss the call. Three because I forward to a cell while I am driving I can not touch my phone because of California law.

Get rid of this feature. Also if I want it to be answered on my cell or what ever phone I choose that should be an option as well. should be able to turn off the answer fuction when needed!!

If I knew about the press one 1 everytime a phone call got forwarded I would have never bought this and ported my number over!!! Now I am going to have to port it again and get rid of Ooma and go to Vonage or someone else.

juliawright
Posts: 1
Joined: Thu Mar 25, 2010 7:32 pm

Re: Call Forwarding - Take off the press 1 or make it an option!

Post by juliawright » Thu Mar 25, 2010 7:40 pm

Add me to the list of people who want the "press 1" option removed or made optional!!

I recieved business calls on both a land line and my cell phone. I had my land line setup to forward to my cell after 3 rings or if I was on the phone (busy/no answer forwarding). So I just used my cell phone as my primary - and only - voicemail.

I was excited about the multi-ring ooma service. Today my number finally ported. I was VERY surprised when I had to press 1 to answer the call (as I usually use my bluetooth to answer).

Secondly - I got several voicemails on my cell that were just recordings of the "press 1 to answer this call..." - I guess because my voice mail kicks in before the ooma voicemail (which I had set at the max of 59 seconds).

SO - Now I guess I can't use my cell's voicemail anymore. I'm forced to use Ooma, which is not convenient.

By the way - I found out that I could have my ooma voicemails set up to be e-mailed to me. That's great - but the files come in as mp3's - so if you are on a blackberry the only way to listen to them is on speakerphone. Not good for trying to check voicemails at a public place.

phirephoto
Posts: 18
Joined: Fri Apr 09, 2010 3:03 pm

Re: Call Forwarding - Take off the press 1 or make it an option!

Post by phirephoto » Fri Apr 09, 2010 3:04 pm

*bump* :) Add me to this list. Ooma, anyone there listening? This feature needs to be a feature.

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