What exactly does Basic service have?

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Re: What exactly does Basic service have?

Post by dsinternet » Sun Dec 27, 2009 3:11 pm

DawnW wrote:Call forwarding is a feature I would really like to have, but not for $12.99/mo. When I am on vacation I like to just have my calls forwarded to my cell. it wouldn't be the end of the world to just call in daily to get my messages, but it would be very nice to have it available.

And yeah, for internet outages too.

I always moved my Vonage with me when I went on vacation. I will be trying this for the first time on Tue with my new Ooma Telo system. If it works the same as my old Vonage this is what you do. Disconnect the Ooma from your house/ internet and when you get to your vacation place (mine is my parents house who have high speed internet and router) plug the Ooma system into the router. I then plug a phone into the back of the Ooma and I am set after Ooma resets itself. Don't forget to change your 911 address so they can get to your correct location if you need help.

Another idea, once Ooma moves "forward on internet outages to the basic", you simply need to unplug your Ooma and it should forward it to your cell phone. Plug the Ooma back in once your back from vacation and the forwarding should stop.

Could someone double check that everything I said was correct. Like I said, I have never tried this with Ooma and will be moving my Ooma to my parents house for a few days while I am on vaction about 300 miles away from my home.

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Re: What exactly does Basic service have?

Post by DawnW » Sun Dec 27, 2009 6:35 pm

Ah, good to know, thanks.

Groundhound wrote:
DawnW wrote:As I understand it, that is for the HUB only. I have the Telo.

From the rates page:
Ooma Telo and Costco Warehouse store (Ooma Hub only) customers

Description Charge
Ooma Premier $9.99 per month
$119.99 per year
(one free port or Ooma Scout)

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Re: What exactly does Basic service have?

Post by dsegel » Sun Dec 27, 2009 8:20 pm

There's also (or used to be) a mid-range service called "Enhanced Voicemail" that costs something like $4.95/month and only offers some of the Premier features, but they seem to be hoping that nobody signs up for it.

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Re: What exactly does Basic service have?

Post by bw1 » Mon Dec 28, 2009 7:43 am

DawnW wrote: ooma Core (no monthly fee required)

Free US calling: Call anyone, anytime, anywhere in the U.S.
Phone number flexibility: Choose a new number anywhere in the U.S. or transfer an existing number for a one-time charge
Caller-ID: See the name and number of who is calling (caller-ID compatible phone required)
Call-waiting: Switch to a new incoming call when you are already on the line
Call-waiting caller-ID: See the name and number of a new incoming call before you switch over
Voicemail: Access your messages remotely from any phone or web browser
Voicemail notifications: Receive notifications via email or text when incoming messages arrive
Broadband Answering Machine: Listen to messages hands-free with the built-in speaker
ooma Lounge: Hear messages and control your preferences online
Call logs: Check your calling history online; filter and sort to find the call you are looking for
Enhanced 911: Emergency personnel are automatically given your registered address when you dial 911 (subject to availability)
Free in-network calling: Call another ooma customer anywhere in the world for free
Outbound caller name: Have your name show up when you call out (other party must have caller-ID with name feature)
Caller-ID blocking: Use *67/*82 to block or display your caller-ID/name for outgoing calls
Anonymous call blocking: Automatically block anonymous calls from ringing your phone
Call return: Return the last incoming call by dialing *69
Landline backup: Automatic fallback during power/Internet outages or 911 calls (requires basic landline to be plugged-in)
Prepaid international calling: Make low-cost international calls starting at only a penny per minute
Directory assistance: Make 411 calls at $0.99 per call
Warranty: One-year limited warranty

ooma Premier (optional: $12.99/month or $99.99/year)

Free number porting: Transfer an existing number for free with an annual subscription to ooma Premier
Personal blacklist: Blacklist unwanted callers to prevent them from being able to reach you
Community blacklist: Harness the power of the ooma community to block unwanted callers before they've tried to call you
Call forwarding: Forward your calls to your mobile phone when you are away from home
Multi-Ring: Simultaneously ring your ooma number and your mobile phone, or any number you choose
Message screening: Screen your calls by listening in as a caller is leaving their message
Voicemail forwarding: Have your voicemail automatically forwarded to email
Instant Second Line: Make a second call even when someone else is on the phone (requires ooma Scout)
Enhanced call-waiting: Answer an incoming call even when someone else is on the phone (requires ooma Scout)
Three-way conferencing: Conference two lines together at a push of a button
Send to Voicemail: Transfer a call to voicemail at a touch of a button
Do Not Disturb: Transfer all incoming calls directly to voicemail at a touch of a button
Personal numbers: Select additional phone numbers in any calling area in the US
Directed ringing: Configure your personal number to only ring on your private extension (requires ooma Scout)
Private voicemail: Create private voicemail and Lounge accounts dedicated to a personal number (requires ooma Scout)
Distinctive ringing: Control the ring pattern based on a personal number

Where did you find this? It looks out-dated. For one thing, My Ooma replaces Ooma Lounge.
I think the Core service is still accurate for those that purchased the Ooma Core (hub+scout combo), or those that transferred that account to the Telo. Also, for those that purchased the Hub only from Costco stores (not online).

Ooma Basic is the new service tier that was added for the Telo. It's the same as Core, except it doesn't include:
CNAM - the name of the caller for caller id or call waiting caller id. Though when contacts are fully implemented, that should give the name of the caller for everyone in your contacts.
Anonymous Call Blocking

Also, Premier is now $9.99 per month or $119.99 per year. ($99.99 per year until 12/31 for current or new Hub users.)

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