9 Question Survey of Your Current Ooma Telo Experience

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dpierce
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Location: Phoenix, AZ

9 Question Survey of Your Current Ooma Telo Experience

Post by dpierce » Wed Dec 23, 2009 1:18 pm

Hello, I’m a new Ooma customer and haven’t really had much success with it yet since getting my Telo a few weeks ago. I've been wondering how others have been fairing and what they think of Ooma now. Here’s a quick survey asking for your current feelings about your Ooma experience. I invite others reading this to sound off with their concerns and general comments surrounding "The Trouble with Telo's". Yes, a Star Trek reference ;)


If you had to rate the way you feel about Ooma currently from 1-5 stars, what would you say?



1.) How satisfied with Ooma as a company?


2.) How would you rate the Telo Base?


3.) How would you rate the Telo handset?


4.) How would you rate Ooma’s Phone Support?


5.) How would you rate Ooma’s Email support?


6.) Is Ooma your exclusive home phone service?


7.) How satisfied with Ooma’s long distance rates?


8.) How would you rate the cost of the Ooma hardware in general?


9.) Lastly a written question. What improvement(s) to the Telo system you’d ask for in its next incarnation?
(For example; my personal wishes other than having it work as promised are for a headset jack on the handsets and a second line port on Telo base for Premium subscribers to use their own 2-line system if they wish).



PLEASE: Keep replies professional and respectful of others. I realize we each may be upset (as I am myself) about how the Telo rollout has been handled, but "try" to be objective, just state the facts. Nothing is going to change if all we do is rant wildly. That said, I truly look forward to your comments. - Doug

dsinternet
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Location: Minnesota

Re: 9 Question Survey of Your Current Ooma Telo Experience

Post by dsinternet » Wed Dec 23, 2009 1:33 pm

dpierce wrote:Hello, I’m a new Ooma customer and haven’t really had much success with it yet since getting my Telo a few weeks ago. I've been wondering how others have been fairing and what they think of Ooma now. Here’s a quick survey asking for your current feelings about your Ooma experience. I invite others reading this to sound off with their concerns and general comments surrounding "The Trouble with Telo's". Yes, a Star Trek reference ;)


If you had to rate the way you feel about Ooma currently from 1-5 stars, what would you say?

4 stars

1.) How satisfied with Ooma as a company?
4 stars

2.) How would you rate the Telo Base?
4 stars

3.) How would you rate the Telo handset?
2 stars but getting better

4.) How would you rate Ooma’s Phone Support?
4 stars, I have never had a problem with them, but didn't give 5 stars since I read all the problems others have with them.

5.) How would you rate Ooma’s Email support?
1 star, they have never returned my email (other then Dennis P)

6.) Is Ooma your exclusive home phone service?
Yes, that is all I have.

7.) How satisfied with Ooma’s long distance rates?
5 stars. I only call in the USA, so $0 extra cost is wonderful

8.) How would you rate the cost of the Ooma hardware in general?
4 stars. Its great other then the new Telo Handset, which gets better and better with every software update. I would say $20 for the Telo Handset would seem like the right price. $50 is way overpriced since there are much better cordless phones out there that do a better job at half the cost.

9.) Lastly a written question. What improvement(s) to the Telo system you’d ask for in its next incarnation?
(For example; my personal wishes other than having it work as promised are for a headset jack on the handsets and a second line port on Telo base for Premium subscribers to use their own 2-line system if they wish).
Second Line Port on the Telo base is the big one. Having that would bring in tons of cash to Ooma with people signing up for premier. I would jump on the Lifetime Premier if that was included. Otherwise, voicemail to text sent on e-mail like Google Voice and Vonage have.

PLEASE: Keep replies professional and respectful of others. I realize we each may be upset (as I am myself) about how the Telo rollout has been handled, but "try" to be objective, just state the facts. Nothing is going to change if all we do is rant wildly. That said, I truly look forward to your comments. - Doug

jcarcopo
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Joined: Sun Jan 11, 2009 4:55 am

Re: 9 Question Survey of Your Current Ooma Telo Experience

Post by jcarcopo » Thu Dec 24, 2009 8:34 am

dsinternet wrote:
dpierce wrote:Hello, I’m a new Ooma customer and haven’t really had much success with it yet since getting my Telo a few weeks ago. I've been wondering how others have been fairing and what they think of Ooma now. Here’s a quick survey asking for your current feelings about your Ooma experience. I invite others reading this to sound off with their concerns and general comments surrounding "The Trouble with Telo's". Yes, a Star Trek reference (AHHH YES TRIBBLES!) ;)


If you had to rate the way you feel about Ooma currently from 1-5 stars, what would you say?

2 stars

1.) How satisfied with Ooma as a company?
4 stars

2.) How would you rate the Telo Base?
4 stars

3.) How would you rate the Telo handset?
1 star (FRANKLY THE TELO HANDSET IS AN ABORTION)

4.) How would you rate Ooma’s Phone Support?
1 star, (MAKE FALSE PROMISES, NEVER CALL BACK, CONSTANTLY DISCONNECTED, NO RMA PROCEDURE TO RETURN THE TELO HANDSET!!, VAGUE PROCEDURE, NO IDEA WHAT THEY ARE DOING, ETC

5.) How would you rate Ooma’s Email support?
1 star, they have never returned my email (other then Dennis P)

6.) Is Ooma your exclusive home phone service?
Yes, that is all I have.

7.) How satisfied with Ooma’s long distance rates?
5 stars. I only call in the USA

8.) How would you rate the cost of the Ooma hardware in general?
3 stars, (THE ECHO PROBLEMS ARE INTOLERABLE, THE HANDSET IS USELESS/ THIS ENTIRE UPGRADE FROM SCOUT/HUB TO TELO WAS UNNECCESSARY AND COSTLY WITH NO R.O.I.)

9.) Lastly a written question. What improvement(s) to the Telo system you’d ask for in its next incarnation?
Telo Handset needs to be as good as a Panasonic DECT phone, it is not; Google Voice needs to be fully supported, it is not; all of my handsets should simply work, they don't!; transparency between corporate, customer service, and engineers to resolve problems on the first phone call.; NEVER RELEASE HARDWARE OR SOFTWARE THAT IS BETA JUST TO MAKE THE XMAS BUYING SEASON!!

PLEASE: Keep replies professional and respectful of others. I realize we each may be upset (as I am myself) about how the Telo rollout has been handled, but "try" to be objective, just state the facts. Nothing is going to change if all we do is rant wildly. That said, I truly look forward to your comments. - Doug

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The Talker
Posts: 134
Joined: Thu Dec 17, 2009 7:28 pm
Location: Southern California

Re: 9 Question Survey of Your Current Ooma Telo Experience

Post by The Talker » Thu Dec 24, 2009 8:43 am

Overall rating: 2

1.) How satisfied with Ooma as a company?
:( :o :shock: :!: :cry:

2.) How would you rate the Telo Base?
:D :) :cool: :P :D

3.) How would you rate the Telo handset?
:cry: :o :( :?: :!:

4.) How would you rate Ooma’s Phone Support?
:| :| :| :| :|

5.) How would you rate Ooma’s Email support?
:D :? :) :P :idea:

6.) Is Ooma your exclusive home phone service?
:( no

7.) How satisfied with Ooma’s long distance rates?
:D :D :D :D :D

8.) How would you rate the cost of the Ooma hardware in general?
:( :( :cry: :( :(

9.) Lastly a written question. What improvement(s) to the Telo system you’d ask for in its next incarnation?
The ability to use the base as an actual phone device. Numbers pad, speaker phone ect. less a handset. Speaker phone type.
I am The Talker || **Lifetime Premier Service Subscriber** Use this SEARCH function folks!

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: 9 Question Survey of Your Current Ooma Telo Experience

Post by WayneDsr » Thu Dec 24, 2009 10:51 am

dpierce wrote:Hello, I’m a new Ooma customer and haven’t really had much success with it yet since getting my Telo a few weeks ago. I've been wondering how others have been fairing and what they think of Ooma now. Here’s a quick survey asking for your current feelings about your Ooma experience. I invite others reading this to sound off with their concerns and general comments surrounding "The Trouble with Telo's". Yes, a Star Trek reference ;)


If you had to rate the way you feel about Ooma currently from 1-5 stars, what would you say?
5 stars


1.) How satisfied with Ooma as a company?
5 stars

2.) How would you rate the Telo Base?
4 stars

3.) How would you rate the Telo handset?
3 stars

4.) How would you rate Ooma’s Phone Support?
5 stars (I've never used the new off-shore support)

5.) How would you rate Ooma’s Email support?
5 stars

6.) Is Ooma your exclusive home phone service?
No (Telo, Ooma core, basic landline)

7.) How satisfied with Ooma’s long distance rates?
5 stars (only use Canada)

8.) How would you rate the cost of the Ooma hardware in general?
4 stars.
9.) Lastly a written question. What improvement(s) to the Telo system you’d ask for in its next incarnation?
(For example; my personal wishes other than having it work as promised are for a headset jack on the handsets and a second line port on Telo base for Premium subscribers to use their own 2-line system if they wish).
Second line support. Better handset screen. Louder voicemail volume on the Telo base.


PLEASE: Keep replies professional and respectful of others. I realize we each may be upset (as I am myself) about how the Telo rollout has been handled, but "try" to be objective, just state the facts. Nothing is going to change if all we do is rant wildly. That said, I truly look forward to your comments. - Doug
ooma customer since January 2009
ooma hardware: core (hub/scout) and Telo
Lifetime Premier Member

daet
Posts: 359
Joined: Sat Apr 11, 2009 5:21 am
Location: Metairie, LA

Re: 9 Question Survey of Your Current Ooma Telo Experience

Post by daet » Thu Dec 24, 2009 3:43 pm

1.) How satisfied with Ooma as a company?

5

2.) How would you rate the Telo Base?

5

3.) How would you rate the Telo handset?

3. Screen clarity needs to be improved, and the lettering is too small. The sharp edges are annoying during a long phone call.

4.) How would you rate Ooma’s Phone Support?

5. I have only used them once. I haven't used the new off-shore support.

5.) How would you rate Ooma’s Email support?

5. I have PM'd moderators here on a few occasions, and have had a very rapid response from them that has solved the problem.

6.) Is Ooma your exclusive home phone service?

Yes.

7.) How satisfied with Ooma’s long distance rates?

Maybe - depends on where.

8.) How would you rate the cost of the Ooma hardware in general?

Excellent value for money.

9.) Lastly a written question. What improvement(s) to the Telo system you’d ask for in its next incarnation?
(For example; my personal wishes other than having it work as promised are for a headset jack on the handsets and a second line port on Telo base for Premium subscribers to use their own 2-line system if they wish).

I'd like Ooma to provide a T.38 fax gateway as a pay-for service. Many other VoIP providers already do.

Joyce
Ooma customer since April 2009
Ooma equipment: Hub ; Telo + 4 handsets
Ooma service: Annual Premier subscription

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Davesworld
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Location: Everett, Wa
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Re: 9 Question Survey of Your Current Ooma Telo Experience

Post by Davesworld » Thu Dec 24, 2009 8:14 pm

If you had to rate the way you feel about Ooma currently from 1-5 stars, what would you say?

4

1.) How satisfied with Ooma as a company?

4

2.) How would you rate the Telo Base?

4

3.) How would you rate the Telo handset?

2 (A painful abomination with Cobra walkie talkie styling), would rather have a second phone jack

4.) How would you rate Ooma’s Phone Support?

4 (I have only had to use it once so not much to say)

5.) How would you rate Ooma’s Email support?

4 (decent, not very fast though)

6.) Is Ooma your exclusive home phone service?

Yes, I was using 8x8 before for two years.

7.) How satisfied with Ooma’s long distance rates?

4 (would be nice to have Canada included without a balance)

8.) How would you rate the cost of the Ooma hardware in general?

4 (Of course you are not really paying for the hardware as much as future usage)

9.) Lastly a written question. What improvement(s) to the Telo system you’d ask for in its next incarnation?
(For example; my personal wishes other than having it work as promised are for a headset jack on the handsets and a second line port on Telo base for Premium subscribers to use their own 2-line system if they wish).

Definitely a second phone port or better, an updated scout. The handset will need to be superseded to have any real value. HD voice will not be usable in the real world during the Telo's lifetime. Just give us phone jacks thank you!

PLEASE: Keep replies professional and respectful of others. I realize we each may be upset (as I am myself) about how the Telo rollout has been handled, but "try" to be objective, just state the facts. Nothing is going to change if all we do is rant wildly. That said, I truly look forward to your comments. - Doug

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dpierce
Posts: 83
Joined: Wed Dec 09, 2009 9:03 am
Location: Phoenix, AZ

Re: 9 Question Survey of Your Current Ooma Telo Experience

Post by dpierce » Mon Dec 28, 2009 10:49 pm

There have been some great responses to the survey so far. Thanks and keep them coming. I'm in agreement with nearly all of you and you’ve all articulated things perfectly. As for you "dsinternet"; I feel your pain and can sympathize with your handset woes. Thanks for all the feedback.

Doug

KEEPER
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Location: Wet-N-Wild Oregon

Re: 9 Question Survey of Your Current Ooma Telo Experience

Post by KEEPER » Wed Dec 30, 2009 9:13 am

If you had to rate the way you feel about Ooma currently from 1-5 stars, what would you say?

Since I have only been an Ooma Telo user for two weeks, I would rate it a 4 and leaning toward a 5 star.
A KUDOS to you for giving your customers a 60 day trial of the Premier package. I have evaluated a
fair number of beta hardware and software appliances related to my job and 30 days is not enough
time for one not familiar with a product or it is not their main priority.

1.) How satisfied with Ooma as a company?

In general, very satisfied. There has been no need to contact the company directly for support. The
setup went as documented and I have been able to answer my questions via the website.

2.) How would you rate the Telo Base?

I chose Ooma Telo over Skype and Magic-Jack because of the low power consumption and the feature
one can get with the Premier package.

3.) How would you rate the Telo handset?

Not a Telo handset user.

4.) How would you rate Ooma’s Phone Support?

Haven't had a need to use phone support yet.

5.) How would you rate Ooma’s Email support?

Haven't had a need.

6.) Is Ooma your exclusive home phone service?

No it isn't. It is currently the secondard phone service. The land line is the primary
because it is used constantly 8x5 for work related tasks.

7.) How satisfied with Ooma’s long distance rates?

Cannot beat the long distance rates for my in-state relatives. Long distance to cell phones
in the Netherlands is rather costly compared to the free service.

8.) How would you rate the cost of the Ooma hardware in general?

As a replacement for our second line, I see it taking two years to pay for itself. Hope to make
the Ooma the prinary line and add the Premier package once work related tasks are no longer
needed.

9.) Lastly a written question. What improvement(s) to the Telo system you’d ask for in its next incarnation?
(For example; my personal wishes other than having it work as promised are for a headset jack on the handsets and a second line port on Telo base for Premium subscribers to use their own 2-line system if they wish).

Your example pretty well sums up my wishes. The only feature I could think of is a way to take advantage of
ones cell phone service. A friend has a cradle device (AT&T?) that allows his land line type handsets to make
cell calls. Only one part of his house has good cell coverage, much like my house has very poor cell coverage
except up on the roof.

I may have more feature requests once I complete the 60 day trial. I see you have a forum for requests.

Lastly, I would highly recommend the Ooma Telo product to others with similar requirements as I have.

--KEEPER

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