Vonage pleads for me to stay

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pbernard
Posts: 12
Joined: Sun Dec 06, 2009 8:07 am
Location: Tampa FL.

Vonage pleads for me to stay

Post by pbernard » Mon Dec 21, 2009 7:59 pm

Got my number ported today, so I called Vonage to cancel my service. The rep offered to cut my rate in HALF. I paid in advance, about $300 after taxes and assorted fees. I spent a good amount of time with the rep as she, in her indian accent, tried to keep me as a Vonage customer. Nope...I had already pulled the trigger at ooma, so it was a done deal. I sorta felt bad talking with the Vonage rep. Their service was good, call quality was high. I just like 'free' over $300 so much more.
Peter Bernard
Ooma fan

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Vonage pleads for me to stay

Post by WayneDsr » Mon Dec 21, 2009 8:15 pm

Ever notice they offer you the deal AFTER you cancel? Same goes for Direct TV and Cable, they don't pay attention to the customer when they ARE a customer!

Wayne
ooma customer since January 2009
ooma hardware: core (hub/scout) and Telo
Lifetime Premier Member

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Leeway
Posts: 933
Joined: Tue Apr 28, 2009 6:50 pm
Location: North of Milwaukee WI

Re: Vonage pleads for me to stay

Post by Leeway » Mon Dec 21, 2009 8:56 pm

Agreed, Wayne !!

You are correct, you are just a bill payer until you drop a service. Then it is a mountain of emails and snail mail as to how important you are. (errr, that is how important your checkbook is)

byersthja
Posts: 52
Joined: Wed Oct 14, 2009 6:31 am

Re: Vonage pleads for me to stay

Post by byersthja » Tue Dec 22, 2009 4:14 am

Whenever I cancel a service or a credit card, and get the hard sell to stay, I just say "my wife told me to cancel", and I don't have to endure the offers.

murphy
Posts: 7238
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Vonage pleads for me to stay

Post by murphy » Tue Dec 22, 2009 4:24 am

byersthja wrote:Whenever I cancel a service or a credit card, and get the hard sell to stay, I just say "my wife told me to cancel", and I don't have to endure the offers.
That works especially well if the person putting the hard sell on you is a woman.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

larry j
Posts: 15
Joined: Mon Nov 30, 2009 2:39 pm
Location: Canton, GA

Re: Vonage pleads for me to stay

Post by larry j » Tue Dec 22, 2009 7:10 am

Before I bought the Telo, I called Windstream to see if they had any landline options cheaper than the $33 a month I was paying. All I used the line for was my alarm system. I was hoping for some kind of metered line for $15-$20 a month.

No luck, they told me I had the cheapest option available.

But that changed the day I called to drop the land line. Suddenly they were willing to cut my bill in half. I told them no thanks, but if they had made that offer a couple of weeks prior when I originally called, I would still be a customer.

I guess they have to try.

DawnW
Posts: 102
Joined: Thu Dec 24, 2009 4:10 am
Location: Charlotte, NC

Re: Vonage pleads for me to stay

Post by DawnW » Sat Dec 26, 2009 6:09 am

I am going to have to drop Vonage too.

So after the number is ported you have to call to drop them? I thought the number porting actually took care of this for you.

Yeah, I like free better than $396/year too. I pay $33/month after taxes are added and times that by 12 is $396. Yikes!

Now, any of you have a good idea as to how to lower my Directv bill? Our promotion ends in January. I do plan to call them and see but my guess is that they will offer something really small, like $5/mo off as that is what they did before. I have threatened to leave before too. The only reason we have this current promotion is because I cancelled service and DH put the name in his account. We have run out of people now! :D

Dawn

pbernard
Posts: 12
Joined: Sun Dec 06, 2009 8:07 am
Location: Tampa FL.

Re: Vonage pleads for me to stay

Post by pbernard » Sun Dec 27, 2009 8:41 pm

Yes. You should call your old carrier to make sure they don't re-up you for another year. ooma is working fine for our family, with no major glitches.
Peter Bernard
Ooma fan

scoutconnor
Posts: 425
Joined: Fri Dec 05, 2008 12:57 pm
Location: Upstate NY

Re: Vonage pleads for me to stay

Post by scoutconnor » Sun Dec 27, 2009 9:32 pm

I actually just switched from Cable HSI to DSL HSI and Time Warner Cable *couldn't* give me a better rate than $33 a month, even though last year I paid $30 for the same EXACT service. I bid them adeu.

On another note, I canceled Vonage 14 months ago and I still get biweekly letters as well as the occasional phone call.

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