Unable to delete from Blacklist

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Declama
Posts: 7
Joined: Sat Dec 12, 2009 2:50 pm

Unable to delete from Blacklist

Post by Declama » Sat Dec 12, 2009 3:08 pm

Hi all,
I recently purchased the ooma Telo. so far so good. I even posted a quick review of my experience at http://tech.spotcoolstuff.com/voip-inte ... -ooma-telo
However, there is one issue that I reported to ooma since December 3rd and they have not been able to resolve it.

Inadvertently, I added a [valid] number to my blacklist and I have not been able to remove it. I have made at least 3 calls to ooma tech support to no available. I was told they did deleted it from their system at least twice, all I had to do was to reboot the system in order for the changes to take place. As of this post, the number is still showing in my black list. Needless to say that this particular issue is getting under my skin at this point. I don't think it should be that difficult to remove a number from their system.

Has anyone had similar issues with removing numbers from their black list? Any responses would be greatly appreciated.
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Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: Unable to delete from Blacklist

Post by Groundhound » Sat Dec 12, 2009 3:09 pm

Did you try it today?
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Declama
Posts: 7
Joined: Sat Dec 12, 2009 2:50 pm

Re: Unable to delete from Blacklist

Post by Declama » Sun Dec 13, 2009 10:40 am

i check it every day and just now. the number is still there.
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Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: Unable to delete from Blacklist

Post by Groundhound » Sun Dec 13, 2009 11:43 am

Declama wrote:i check it every day and just now. the number is still there.
Not just look at it - try to delete it. Click on the number and then click delete.
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Declama
Posts: 7
Joined: Sat Dec 12, 2009 2:50 pm

Re: Unable to delete from Blacklist

Post by Declama » Sun Dec 13, 2009 7:50 pm

Thanks Grounhog. I was told by ooma tech support that it would be removed.
I tried to delete it myself at least a dozen times to no avail, so I just gave up.

are you ooma tech support?
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Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: Unable to delete from Blacklist

Post by Groundhound » Sun Dec 13, 2009 8:50 pm

Declama wrote:Thanks Grounhog. I was told by ooma tech support that it would be removed.
I tried to delete it myself at least a dozen times to no avail, so I just gave up.

are you ooma tech support?
No, I'm just a customer. Ooma updated the my.ooma website about a day ago and it should have fixed the issue of deleting blacklist numbers - it did for me.
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Declama
Posts: 7
Joined: Sat Dec 12, 2009 2:50 pm

Re: Unable to delete from Blacklist

Post by Declama » Sun Dec 13, 2009 10:01 pm

thanks again.
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Mike-o-Matic
Posts: 169
Joined: Wed Nov 18, 2009 7:45 pm

Re: Unable to delete from Blacklist

Post by Mike-o-Matic » Mon Dec 14, 2009 12:17 pm

I noticed this change recently too. It's nice to not have to call in our blacklist removal requests!

I'm just curious though, were you able to get it to delete now, Declama?
Customer Since: November 2009.
Number Port: ordered 12/14/09; completed 01/07/10.
Hardware: one Hub, one Scout, one Telo.
Service Level: Annual Premier.
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Declama
Posts: 7
Joined: Sat Dec 12, 2009 2:50 pm

Re: Unable to delete from Blacklist

Post by Declama » Thu Dec 17, 2009 9:40 am

yep! it work as expected.
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