Ooma caller ID and policy

Something on your mind? Want to give us feedback on something in particular or everything in general? Tell us how we are doing!
Post Reply
sokha
Posts: 52
Joined: Thu Jun 04, 2009 12:45 am
Location: phoenix, arizona
Contact:

Ooma caller ID and policy

Post by sokha » Sat Dec 05, 2009 4:35 pm

hi folks,

just wanna inform potential/new client who wants to go with Ooma.

first, I'm a happy Ooma customer since May 2009.
bought my 2nd Ooma HUB on November 2009.
now, somewhat unhappy with Ooma policy.

here's the deal.
when you registered the Ooma HUB and activated it, the registered name is the name that will be on the outgoing callerID.
so far, so good.
if you realized a spelling error in your names, ooopsss...too late.
you're screwed!!
if you want to make that correction, it will be $12 and can be done with Ooma support.

now here's what i don't understand about Ooma logic.
Ooma gives you us something like X days satisfaction guaranteed.
local retailers give us 30 days return policy.

so, here's my question.
is Ooma rather losing a customer of returning the unit than changing the name spelling error during registration?

User avatar
The Picard
Posts: 35
Joined: Mon Nov 23, 2009 6:36 pm
Location: Wisconsin
Contact:

Re: Ooma caller ID and policy

Post by The Picard » Mon Dec 14, 2009 9:52 pm

While I agree with you that the nice thing to do would be to offer you a free change to your caller ID info, I also think that, if it was me, I'd just accept the fee if they insisted. After all, it was your mistake and not theirs. The problem is that they've farmed out their customer service duties to the Philippines. This means that you're not talking to an actual employee of Ooma who might have a bit of sympathy and cut you a break. Instead, you have a minimum wage call center worker that can not deviate from their script.
Jeffrey P. Picard
Please visit my WEBSITE.

ktinca
Posts: 44
Joined: Wed Feb 24, 2010 9:49 pm
Location: SoCal - San Gabriel Valley

Re: Ooma caller ID and policy

Post by ktinca » Tue Mar 09, 2010 4:48 pm

So the only way to change the Caller ID name is paying $12? If I knew that it was the registration name, I would have chosen some other name to use.

I cannot change the name on the profile page and it will automatically update?
Service/Equipment: Ooma Core / Hub & Scout installed February 2010.
Internet: Charter ISP 10Mbs/1Mbs
Port request: 2/21/2010
Port completed: 3/9/2010

epox123
Posts: 7
Joined: Sun Mar 07, 2010 10:13 am

Re: Ooma caller ID and policy

Post by epox123 » Wed Mar 10, 2010 4:37 pm

$12 for someone to open a program type in a few letters and hit enter lol what a good deal makes me want to do this 100 times since it's so much hard work.

People usually charge a crap load for stuff they don't want to deal with but really is it that hard to change a customers caller id why don't they just let us change it so it doesn't strain there backs.

This shouldn't cost more then $1 in my opinion.

User avatar
DTMF
Posts: 285
Joined: Sat Jan 23, 2010 5:55 pm

Re: Ooma caller ID and policy

Post by DTMF » Wed Mar 10, 2010 7:41 pm

It was discussed in another forum post that there is a cost to the company to change a record in the Caller ID database. They have to pay the keepers of that database to update a record. On top of that, as you probably guessed when you figured your $1 fee, there is legwork involved on Ooma's part to make it happen. In addition, the FCC (and recently Congress) have begun to take a dim view on Caller ID spoofing. (Thank the pranksters who engage in swatting for that one.) If the fee seems high, it's probably intended as a deterrent to keep customers from repeatedly tweaking their CID record, as a spoofer would do.
Ooma customer since November 2009.
Formerly employed at another VoIP company.
My opinions are my own.

epox123
Posts: 7
Joined: Sun Mar 07, 2010 10:13 am

Re: Ooma caller ID and policy

Post by epox123 » Thu Mar 11, 2010 7:16 am

Wouldn't it be simpler to limit the change to a month? or two instead of being greedy money pincher.

User avatar
wildbill
Posts: 57
Joined: Sat Feb 27, 2010 7:21 pm

Re: Ooma caller ID and policy

Post by wildbill » Wed Mar 17, 2010 1:14 pm

I would just like to see my name show and not say "BLACKED NAME" or "PRIVATE NAME"

registered on feb 27th.. ooma?.. whats the hold up on this CID CNAM issue?

User avatar
Davesworld
Posts: 343
Joined: Sun Sep 27, 2009 6:06 pm
Location: Everett, Wa
Contact:

Re: Ooma caller ID and policy

Post by Davesworld » Wed Mar 17, 2010 2:48 pm

wildbill wrote:I would just like to see my name show and not say "BLACKED NAME" or "PRIVATE NAME"

registered on feb 27th.. ooma?.. whats the hold up on this CID CNAM issue?
The real issue is that many voip providers provide their own cnam and who knows if the name is ever registered with Verisign? The number I ported from Packet 8 shows my name when looked up at http://www.cnam.info/ which has a try it link lower in the page called "this popup window" but my other Ooma numbers which were always XO Communications numbers show Private. My ported number was originally a Level 3 number and it somehow got registered. You can't test it by calling another Ooma number as it will show the cnam that you registered with in that case.

I believe there is a way to pay 10 dollars and have it registered properly. To be sure CID does not automatically mean CNAM, it just means the other party sees SOMETHING.

Post Reply