Call Forward on Network Outage

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hutbay
Posts: 26
Joined: Thu Nov 05, 2009 6:42 am

Call Forward on Network Outage

Post by hutbay » Sun Nov 08, 2009 9:57 pm

I think Call forward on network outage is something which should be basic to any VOIP provider given so many variability in the service from Ooma servers, ISP or power being down.

Vonage has this feature which is free and I think it will attract lots of other customers.


What are your thoughts on this?

murphy
Posts: 7166
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Call Forward on Network Outage

Post by murphy » Mon Nov 09, 2009 3:41 am

Vonage costs at least $33 per month.
There is no way that service could be considered to be free.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

hutbay
Posts: 26
Joined: Thu Nov 05, 2009 6:42 am

Re: Call Forward on Network Outage

Post by hutbay » Mon Nov 09, 2009 12:28 pm

Yes, I agree, I didn't mean free. I was wondering if people would sign up if they had a piece of mind that when network/isp/power go down, they won't miss calls. I guess you can always buy the premier if you want the piece of mind :-)

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: Call Forward on Network Outage

Post by Groundhound » Mon Nov 09, 2009 12:41 pm

hutbay wrote: I guess you can always buy the premier if you want the piece of mind :-)
Which after the first year is much cheaper than Vonage. For those that don't buy Premier, the calls received on network outage just go to voice mail.

scoutconnor
Posts: 424
Joined: Fri Dec 05, 2008 12:57 pm
Location: Upstate NY

Re: Call Forward on Network Outage

Post by scoutconnor » Mon Nov 09, 2009 6:29 pm

I personally think this is an essential feature that everyone should have but I guess Ooma thinks otherwise...
Although I can't complain about the price for the service!
Last edited by scoutconnor on Tue Nov 10, 2009 6:52 pm, edited 1 time in total.

User avatar
southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: Call Forward on Network Outage

Post by southsound » Mon Nov 09, 2009 7:52 pm

scoutconnor wrote: yodillyville222=10%off Dillyeo.com
Huh?? :P
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.

VicMatson
Posts: 216
Joined: Sat Oct 03, 2009 2:57 am

Re: Call Forward on Network Outage

Post by VicMatson » Tue Nov 10, 2009 6:35 am

If anyone from Ooma is monitoring this thread, this feature is what keeps many from moving to Ooma. I realize it's not important to many, but I think you'll find people are willing to pay for it. I would! Even worse I can't use Ooma without it and I was looking forward to buying!

daet
Posts: 359
Joined: Sat Apr 11, 2009 5:21 am
Location: Metairie, LA

Re: Call Forward on Network Outage

Post by daet » Tue Nov 10, 2009 6:43 am

VicMatson wrote:If anyone from Ooma is monitoring this thread, this feature is what keeps many from moving to Ooma. I realize it's not important to many, but I think you'll find people are willing to pay for it. I would! Even worse I can't use Ooma without it and I was looking forward to buying!
Hi VicMatson - Welcome to the Ooma forums.

Call forwarding with network outage is available with Ooma Premier. Premier is $120 a year, which is still a great deal compared to Vonage or most other VoIP vendors. 60 days of Premier are included with your Ooma purchase.

DG
Ooma customer since April 2009
Ooma equipment: Hub ; Telo + 4 handsets
Ooma service: Annual Premier subscription

VicMatson
Posts: 216
Joined: Sat Oct 03, 2009 2:57 am

Re: Call Forward on Network Outage

Post by VicMatson » Tue Nov 10, 2009 6:55 am

daet wrote:
VicMatson wrote:If anyone from Ooma is monitoring this thread, this feature is what keeps many from moving to Ooma. I realize it's not important to many, but I think you'll find people are willing to pay for it. I would! Even worse I can't use Ooma without it and I was looking forward to buying!
Hi VicMatson - Welcome to the Ooma forums.

Call forwarding with network outage is available with Ooma Premier. Premier is $120 a year, which is still a great deal compared to Vonage or most other VoIP vendors. 60 days of Premier are included with your Ooma purchase.

DG
Thanks, are you affiliated with Ooma or can you provide a link that suggest that it dose? No offence to the other posters, but it wasn't looking good.

Just to be clear Vonage calls it " Network Availability Number:" and as a courier I'm out often and need to know that customers that don't have my(ever changing) cell number can reach me. My income depends on it.

daet
Posts: 359
Joined: Sat Apr 11, 2009 5:21 am
Location: Metairie, LA

Re: Call Forward on Network Outage

Post by daet » Tue Nov 10, 2009 7:09 am

VicMatson wrote:Thanks, are you affiliated with Ooma or can you provide a link that suggest that it dose?
Only affiliated as a satisfied customer. The Ooma Premier feature you are interested in is called "Back-up Number".

A complete list of Ooma Premier features is available here.
Just to be clear Vonage calls it " Network Availability Number:" and as a courier I'm out often and need to know that customers that don't have my(ever changing) cell number can reach me. My income depends on it.
The Back-up Number feature of Ooma Premier is conceptually the same as Vonage's "Network Availability Number".

DG
Ooma customer since April 2009
Ooma equipment: Hub ; Telo + 4 handsets
Ooma service: Annual Premier subscription

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